J. N. Sai Kiran
Client Relation
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Experienced Relationship Manager dedicated to customer satisfaction. Veteran in education industry with talent for sales and service. Energetic & proficient at facilitating communication between departments and increasing the quality of service to clients at all levels.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Relationship Manager
AJV Services Ltd
Hyderabad
04.2016 - 04.2022
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with Managing director and other departments to facilitate communication and deliver personalized solutions to customers.
- Achieved goals for sales and exceeded performance metrics for customer service.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Educated clients about entrepreneur visa options and processed purchases.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Immigration consultant
Y-Axis pvt Ltd.
Hyderabad
05.2014 - 05.2015
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.
- Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
Senior Sales Executive
Star Engineering
Hyderabad
06.2013 - 05.2014
- Getting new clients & order for the company
Sales Support Associate
Dell International
Hyderabad
10.2011 - 05.2013
- Handled inbound computer and peripherals sales calls for Small & Medium business for the U.S. customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
Executive
24/7 Customer Pvt Ltd.
Hyderabad
10.2008 - 08.2011
- Handled inbound calls for billing & customer service process for the U.S. Dish Network clients.
- Processed customer order, quote and return transactions and offered additional products and services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
Student Counselor
Array Consulting PVT.LTD
Hyderabad
04.2007 - 07.2008
- Started as tele-caller and moved up the ladder to become student counselor.
- Counselled student for higher education in New Zealand & handled visa documentation.
- Advised students individually and in groups on academic programs for individual interest & personal support services available on campus.
- Conducted individual and group counseling sessions.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Reviewed transcripts to verify students met graduation or college entrance requirements.
- Helped students develop organizational, time management and study skills.
Education
10th -
St.Joseph’s High School
HyderabadWesley Junior College
Hyderabad 06.2003 - 05.2005
B. Com -
C.M.J University*
Skills
Service support
Outdoor games
Motorsport - Marshalled for DC motor race held in Hyderabad.
Outdoor games.
Reference
Mr.Arun Jacob
Managing Direcor ( AJV Global)
New Zealand.
arun.jacob@ajvglobal.com
Timeline
Relationship Manager
AJV Services Ltd
04.2016 - 04.2022
Immigration consultant
Y-Axis pvt Ltd.
05.2014 - 05.2015
Senior Sales Executive
Star Engineering
06.2013 - 05.2014
Sales Support Associate
Dell International
10.2011 - 05.2013
Executive
24/7 Customer Pvt Ltd.
10.2008 - 08.2011
Student Counselor
Array Consulting PVT.LTD
04.2007 - 07.2008
Wesley Junior College
06.2003 - 05.2005
10th -
St.Joseph’s High School
B. Com -
C.M.J University*
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