Joash E Blessan
Cloud Infrastructure Service Associate
Summary
An accomplished IT infrastructure specialist with 3+ years of strategic experience delivering enterprise-grade support across multi-tiered cloud ecosystems, healthcare IT platforms, and hybrid corporate environments. Adept in endpoint compliance (Intune), identity governance (AD, Okta), and automation (PowerShell), with a reputation for driving operational resilience and secure digital transformation. Actively pursuing advanced roles in innovative IT ecosystems where high availability, agility, and security are paramount.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Associate II, Cloud Infrastructure Services
UST
03.2024 - Current
- Delivered Tier 1 & Tier 2 support to 3,000+ users across BrightSpring Health subsidiaries, ensuring business continuity and compliance with SLAs.
- Resolved ~30 daily incidents via ServiceNow, including critical application issues across production and non-production environments.
- Performed issue replication and root cause analysis using logs, session captures, and real-time user testing.
- Supported production applications such as RxNow, AS400, CPR+, and Citrix, with hands-on functional understanding of workflows and dependencies.
- Executed application deployments and updates via Azure portal, including role-based access setup, App registrations, and diagnostics configuration.
- Consistently maintained high-quality written and verbal communication in Client-facing support scenarios.
Business Development Executive
Nalashaa Solutions
08.2023 - 03.2024
- Spearheaded B2B engagements for Microsoft Dynamics 365 solutions.
- Coordinated sales strategies, product demos, and technical consultations.
- Led digital campaigns including webinars and inbound marketing initiatives.
- Cultivated key accounts to drive customer retention and satisfaction.
IT Helpdesk Specialist (McAfee Project)
Sutherland Global Services
10.2022 - 08.2023
- Provided L1 support for McAfee antivirus solutions via remote tools.
- Handled malware resolution, software installs, and system compatibility issues.
- Documented incidents with precision; achieved top-tier user satisfaction scores.
Design Engineer
Alnur Airconditioning & Engineering Experts
10.2021 - 10.2022
- Designed HVAC systems in Revit & AutoCAD based on on-site surveys.
- Estimated material and labor costs; prepared feasibility reports for project bids.
Seller Support Associate
Amazon
01.2021 - 04.2021
- Resolved complex seller inquiries via ticketing systems with 100% accuracy.
- Interpreted policy frameworks to deliver clear, data-driven resolutions.
Education
B.Tech - Mechanical Engineering
Mar Baselios Christian College of Engineering
01.2016 - 01.2020
Diploma - Revit MEP
IBIS Academy
01.2020 - 01.2021
Skills
Certification
Team Leader – Top 15, Reboot Kerala Hackathon
Timeline
Associate II, Cloud Infrastructure Services
UST
03.2024 - Current
Business Development Executive
Nalashaa Solutions
08.2023 - 03.2024
IT Helpdesk Specialist (McAfee Project)
Sutherland Global Services
10.2022 - 08.2023
Design Engineer
Alnur Airconditioning & Engineering Experts
10.2021 - 10.2022
Seller Support Associate
Amazon
01.2021 - 04.2021
Diploma - Revit MEP
IBIS Academy
01.2020 - 01.2021
B.Tech - Mechanical Engineering
Mar Baselios Christian College of Engineering
01.2016 - 01.2020
Similar Profiles
SHAHANA SHAILABADUSHASHAHANA SHAILABADUSHA
Configuration Analyst at USTConfiguration Analyst at UST
Stephen IttyStephen Itty
Scrum Master at USTScrum Master at UST
Nicolás Blanco SkrlecNicolás Blanco Skrlec
.NET developer at UST.NET developer at UST
Syed Wajid PashaSyed Wajid Pasha
Project Manager at USTProject Manager at UST
GOPAL SINGHGOPAL SINGH
Senior Associate-II Cloud Infrastructure Services at UST Global InternationalSenior Associate-II Cloud Infrastructure Services at UST Global International