Joash E Blessan
Cloud Infrastructure Service Associate
Summary
An accomplished IT infrastructure specialist with 3+ years of strategic experience delivering enterprise-grade support across multi-tiered cloud ecosystems, healthcare IT platforms, and hybrid corporate environments. Adept in endpoint compliance (Intune), identity governance (AD, Okta), and automation (PowerShell), with a reputation for driving operational resilience and secure digital transformation. Actively pursuing advanced roles in innovative IT ecosystems where high availability, agility, and security are paramount.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Associate II, Cloud Infrastructure Services
UST
03.2024 - Current
- Delivered Tier 1 & Tier 2 support to 3,000+ users across BrightSpring Health subsidiaries, ensuring business continuity and compliance with SLAs.
- Resolved ~30 daily incidents via ServiceNow, including critical application issues across production and non-production environments.
- Performed issue replication and root cause analysis using logs, session captures, and real-time user testing.
- Supported production applications such as RxNow, AS400, CPR+, and Citrix, with hands-on functional understanding of workflows and dependencies.
- Executed application deployments and updates via Azure portal, including role-based access setup, App registrations, and diagnostics configuration.
- Consistently maintained high-quality written and verbal communication in Client-facing support scenarios.
Business Development Executive
Nalashaa Solutions
08.2023 - 03.2024
- Spearheaded B2B engagements for Microsoft Dynamics 365 solutions.
- Coordinated sales strategies, product demos, and technical consultations.
- Led digital campaigns including webinars and inbound marketing initiatives.
- Cultivated key accounts to drive customer retention and satisfaction.
IT Helpdesk Specialist (McAfee Project)
Sutherland Global Services
10.2022 - 08.2023
- Provided L1 support for McAfee antivirus solutions via remote tools.
- Handled malware resolution, software installs, and system compatibility issues.
- Documented incidents with precision; achieved top-tier user satisfaction scores.
Design Engineer
Alnur Airconditioning & Engineering Experts
10.2021 - 10.2022
- Designed HVAC systems in Revit & AutoCAD based on on-site surveys.
- Estimated material and labor costs; prepared feasibility reports for project bids.
Seller Support Associate
Amazon
01.2021 - 04.2021
- Resolved complex seller inquiries via ticketing systems with 100% accuracy.
- Interpreted policy frameworks to deliver clear, data-driven resolutions.
Education
B.Tech - Mechanical Engineering
Mar Baselios Christian College of Engineering
01.2016 - 01.2020
Diploma - Revit MEP
IBIS Academy
01.2020 - 01.2021
Skills
Azure
Azure AD
SCCM
Intune
Cisco Meraki
ServiceNow
Citrix Director
SQL
Active Directory
Windows Server
Okta
Network Diagnostics
PowerShell
Office 365
Microsoft Dynamics CRM
Certification
Team Leader – Top 15, Reboot Kerala Hackathon
Timeline
Associate II, Cloud Infrastructure Services
UST
03.2024 - Current
Business Development Executive
Nalashaa Solutions
08.2023 - 03.2024
IT Helpdesk Specialist (McAfee Project)
Sutherland Global Services
10.2022 - 08.2023
Design Engineer
Alnur Airconditioning & Engineering Experts
10.2021 - 10.2022
Seller Support Associate
Amazon
01.2021 - 04.2021
Diploma - Revit MEP
IBIS Academy
01.2020 - 01.2021
B.Tech - Mechanical Engineering
Mar Baselios Christian College of Engineering
01.2016 - 01.2020