Jobby Dsouza
Operations Manager
Mumbai
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Operation Manager
Finch – Plutus One Hospitality
11.2022 - Current
- Looking after daily operations of The Finch (Andheri), The Finch Brewhouse (Thane), Brew Cafe (Khopoli)
- Design strategy and set goals for growth of the team and of the company
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Oversee recruitment and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management
- Ensure staff follow health and safety regulations
- Provide solutions to issues (e.g., profit decline, employee conflicts, loss of business to rivals)
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
Restaurant Manager
Past Companies Associated, Punjab Grill
04.2022 - 10.2022
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Restaurant Manager
Mahesh Lunch Home
08.2021 - 04.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
London Taxi, Gastro Pub
11.2017 - 01.2021
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Assistant Restaurant Manager
Massive Restaurants
08.2016 - 02.2017
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Assistant Restaurant Manager
Yellow Banana
03.2016 - 08.2016
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Senior Captain
Panaya
08.2015 - 02.2016
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
- Self-motivated, with a strong sense of personal responsibility.
Senior Captain
Alazzam Group & Fatima Gul Café
01.2013 - 08.2015
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
Captain •Taj President
Fortune Park Lake City by ITC
09.2009 - 12.2013
- Reduced operational costs through strategic cost management initiatives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
SSC -
Mumbai University
06.2004 - 04.2005
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DVET
01.2007 - 04.2009
Skills
Budgeting and forecasting
Timeline
Operation Manager
Finch – Plutus One Hospitality
11.2022 - Current
Restaurant Manager
Past Companies Associated, Punjab Grill
04.2022 - 10.2022
Restaurant Manager
Mahesh Lunch Home
08.2021 - 04.2022
Restaurant Manager
London Taxi, Gastro Pub
11.2017 - 01.2021
Assistant Restaurant Manager
Massive Restaurants
08.2016 - 02.2017
Assistant Restaurant Manager
Yellow Banana
03.2016 - 08.2016
Senior Captain
Panaya
08.2015 - 02.2016
Senior Captain
Alazzam Group & Fatima Gul Café
01.2013 - 08.2015
Captain •Taj President
Fortune Park Lake City by ITC
09.2009 - 12.2013
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DVET
01.2007 - 04.2009
SSC -
Mumbai University
06.2004 - 04.2005
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