JOBY ABRAHAM
Dubai
Summary
Customer-focused professional with a strong background in customer service, problem-solving, and relationship management. Dedicated to enhancing customer satisfaction and business success through exceptional communication and service excellence.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Relations Manager
Roamzone International LLP
01.2024 - 01.2025
- Developing and implementing customer service policies and procedures.
- Leading a team of customer service representatives to ensure high-quality service delivery.
- Managing customer feedback, resolving complex complaints, and enhancing customer satisfaction metrics.
- Building and maintaining strong, long-term client relationships. Analyzing customer data to identify trends and improve the overall customer experience.
Associate-CS Internet, Service Delivery Operations
Sutherland Global Service Limited
01.2022 - 01.2023
- Delivered superior client support, ensuring effective problem resolution.
- Handled inbound customer interactions related to internet service issues, including connectivity, speed, and service outages, ensuring timely and effective resolutions.
- Enhanced customer retention and satisfaction through proactive service solutions.
- Maintained high customer satisfaction by delivering clear communication, empathy, and accurate solutions while adhering to company service standards.
Service Consultant
Ramanattu Motor Corp (Royal Enfield)
01.2018 - 01.2021
- Provided technical support and assisted customers with vehicle servicing needs.
- Ensured timely resolutions and maintained high service standards.
- Developer strong customer relationships, improving brand trust.
- Prepared job cards, estimated service costs, and coordinated with technicians to ensure timely and accurate completion of work.
Education
Bachelor's Degree - Mechanical Engineering
Matha College of Technology
Kerala01.2017
Skills
Delivered high-quality work under tight deadlines
Resolved technical challenges; optimized workflow efficiency
Excelled independently and collaboratively on diverse teams
Quickly mastered new software and rapidly adapted skills
Accomplishments
- Increased client retention through exceptional service delivery.
- Recognized for high-quality customer support and problem-solving.
Timeline
Customer Relations Manager
Roamzone International LLP
01.2024 - 01.2025
Associate-CS Internet, Service Delivery Operations
Sutherland Global Service Limited
01.2022 - 01.2023
Service Consultant
Ramanattu Motor Corp (Royal Enfield)
01.2018 - 01.2021
Bachelor's Degree - Mechanical Engineering
Matha College of Technology