Sharildas K V
Bangalore
Summary
Sound Understanding of Business, Customer requirements, and various business processes of product and service industry. Highly focused and process oriented.
Overview
17
17
years of professional experience
Work History
Trainer
Bizotic EdTech Pvt Ltd
2024.08 - 2025.04
- Delivering Soft Skills and Aptitude trainings.
- Leading soft skills, aptitude, and technical training programs across colleges and universities.
- Managing end-to-end training operations, including syllabus design and trainer allocation.
- Monitoring trainer performance, tracking training effectiveness, and ensuring alignment with institutional requirements.
- Creating reports and feedback mechanisms to assess training success and student engagement.
- Collaborating with internal teams to streamline processes and improve training methodologies.
- Sending Training proposals to the college.
- Participating in the pricing negotiation.
- Conducting Orientation sessions for the students to address the training deliverables and motivating students for their active participation.
- Attending review meets with the college on the training planners and outputs.
- Designed and handled end to end process of NPS tracking.
- To be present in the college for conducting Pre and Post assessments and other Scheme of Evaluations.
Operations Trainer/Team Leader/Tech writer – Travel Technologies
Mystifly Consulting Pvt Ltd
2021.10 - 2024.08
- Training new joiners on the process
- Responsible for creating the SOP for the process on the role of Process Development Analyst
- Analyse to identify opportunities of process automations.
- Creating training modules and PPT
- Designing and conducting Process Knowledge test.
- Attend product calls to raise any challenges, cascade updates, share inputs on developments.
- As a Team Leader, handled a team of 12 for 6 months with Mystifly Operations.
- GDS (Sabre, Amadeus, Galileo) Trainings and refreshers
- IATA basics - trainings for new hire freshers.
- Write clear, concise, and comprehensive technical documentation including user manuals, API guides, release notes, and online help documentation.
- Develop content tailored to various audiences, such as end-users, developers, and system administrators.
- Update and maintain existing documentation to reflect changes in product features, functionality, and user feedback.
- Ensure accuracy, consistency, and adherence to documentation standards and guidelines.
- Proficiently use documentation tools and technologies such as Swagger, Postman, Draw.io etc
Sr. Process Associate- Healthcare
Cognizant Technology Solutions
2016.02 - 2017.09
- Joined in as the Insurance Claim Processor, where we evaluate the claim benefits to the client as per the review conducted on the medical records received. Later, moved to the quality analyst role for the business.
- Audit transactions and the claim evaluation.
- Monitoring the claim benefits allocated to the clients.
- Daily reporting of the Team performance.
- Attending calibration calls with the stakeholders.
Process Associate – HR Recruitment & Staffing Coordination
Accenture India Pvt Ltd
2011.08 - 2013.07
- Accenture recruiters (Onshore/Offshore) were required to completely understand the Job Description from the HM so as to verify the best candidate for the requisition and assist the BestBuy recruiting team.
- Check background verification of the candidate for drug test and criminal background check through our vendors.
- Scheduling interviews for corporate positions and makes logistic arrangements for candidates and submits expense reimbursement reports.
- Arranging travel for the candidate through the vendor.
- To understand the Tax systems of different US states and assist the candidate with any concerns or queries on the same.
- Drafting offer letters and sending across to the hired candidate and to collect the duly signed offer letters from them.
- Take care of new hire on-boarding and internal transfer paperwork, pre-employment checks, and credit card reallocation.
- Creating payroll profile, email ID and workstation arrangement of the employee.
- To send meet and greet emails to the HM to meet the hired candidate on their first day at work.
- Training new joiners on the process.
- Process the requests assigned and consistently maintain the SLA and TAT.
- Identifying opportunities for possible errors/escalations and process improvements.
- Taking initiatives and give ideas pertaining to Cost Savings and betterment of the process.
- To deal with the case management and the termination of the employee.
- Applications worked with – Taleo, Oracle, Siebel.
F&A Delivery Executive - Xerox UK
IBM Daksh
2009.08 - 2010.01
- Worked for the account receivable team of Xerox UK.
- Calling and collecting the Photocopier meter readings from various business customers.
- Analyzing or estimating the meter reading as per the previous reading records and to initiate the bills for the same.
- To work with the Bill collection team for the prompt collection of the bill from the customers.
Customer Support Executive– British Telecom UK
Infosys BPO Ltd
2008.01 - 2009.07
- Support the customers on their billing queries.
- Collection of the bills from the customers over the phone.
- Following up with the Debt collection agency on the bill collections.
- To take order for the BT telephone line installations and cancellation.
- To support the BT customers on their technical issue with the BT line or the Broadband issues.
- To schedule engineer, visit to the customer premises for additional technical help.
- Supporting the new joiners on process related queries and handling escalation calls.
- Worked as the Floor Coach for a month in supporting the new joiner team.
Education
BSc - Physics
S. N College
Kannur, Kerala01.2007
12(HSE) -
Chovva H.S.S
Kannur, Kerala01.2004
10 (CBSE) -
Army School
Kannur, Kerala01.2002
Skills
- Training Program Management
- Operations Strategy & Execution
- Team Leadership & Trainer Management
- Client Relationship Management
- Curriculum Design & Standardization
- Assessment Planning & Delivery
- Performance Tracking & Reporting
- Process Optimization
- All GDS – Sabre, Amadeus, Galileo
- SQL Basics
- JIRA, Swagger, Postman
- Training
- Reporting
- Team Management
- Stakeholder Management
Languages
English, Hindi & Malayalam
Accomplishments
- Introduced and implemented JIRA as a centralized work management tool, significantly improving task visibility, accountability, and collaboration across the operations team.
- Designed and executed the company's first-ever Competency Mapping Program, enabling structured evaluation of student capabilities and aligning training interventions with specific skill gaps.
- Designed the Knowledge Management Solution tool for the process – Creating the process documentation and therein making the learning management simplified with one portal to access for all the process knowledge requirement.
- Was able to drive number of automation projects which in-turn has resulted on Time/Cost and FTE savings.
Disclaimer
I hereby declare that the above details furnished are true to the best of my knowledge. Place: Bangalore Date
Personal Details
- Nationality: Indian
- Date of Birth: 1986-09-30
- Marital Status: Married
- Address: #P1 Royal Pearl Apartments, 2nd Main, Ankanma Reddy Layout, Dodda Banaswadi, Bangalore 43
Timeline
Trainer
Bizotic EdTech Pvt Ltd
2024.08 - 2025.04
Operations Trainer/Team Leader/Tech writer – Travel Technologies
Mystifly Consulting Pvt Ltd
2021.10 - 2024.08
Sr. Process Associate- Healthcare
Cognizant Technology Solutions
2016.02 - 2017.09
Process Associate – HR Recruitment & Staffing Coordination
Accenture India Pvt Ltd
2011.08 - 2013.07
F&A Delivery Executive - Xerox UK
IBM Daksh
2009.08 - 2010.01
Customer Support Executive– British Telecom UK
Infosys BPO Ltd
2008.01 - 2009.07
BSc - Physics
S. N College
12(HSE) -
Chovva H.S.S
10 (CBSE) -
Army School