Hotsoft
JOE PULICKAN
SENIOR CAPTAIN
Trichur
Summary
Dynamic and service-oriented hotel professional with a passion for exceeding guest expectations. Proven track record of delivering exceptional customer service in fast-paced hospitality environments. Skilled in effectively managing guest inquiries, resolving issues promptly, and ensuring a memorable stay experience. Possess a keen eye for detail, strong communication skills, and a commitment to maintaining high standards of cleanliness and comfort. Dedicated team player with a positive attitude and a proactive approach to problem-solving. Eager to contribute to a reputable hotel team in providing unparalleled service and fostering guest satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Senior Captain
HOTEL LUMINARA
11.2023 - Current
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Senior Steward
TJ Resturant and Bakery
12.2020 - 10.2023
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Enhanced team performance with regular evaluations and constructive feedback.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Rsot and junior steward
Aishwarya hotel
08.2019 - 03.2020
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Collaborated with cross-functional teams to address root causes of recurring complaints, leading to improved product quality and service.
Education
Bachelor of Arts - English Literature
Naipunya College, Calicut University
Trichur, Kerala 05.2020 - 05.2023
Diploma in Hotel Management - Hotel Management
IIMS COLLEGE
Kochi, Kerala 01.2019 - 04.2020
Skills
- Problem Analysis
- Safety Management
- Relationship Building
- Training facilitation
- Staff Development
- Operational planning
- Team Management
- Customer Relations
- Multitasking
- Adaptability
- Active Listening
- Continuous Improvement
Software
IDS
EXCEL
WORD
Timeline
Senior Captain
HOTEL LUMINARA
11.2023 - Current
Senior Steward
TJ Resturant and Bakery
12.2020 - 10.2023
Bachelor of Arts - English Literature
Naipunya College, Calicut University
05.2020 - 05.2023
Rsot and junior steward
Aishwarya hotel
08.2019 - 03.2020
Diploma in Hotel Management - Hotel Management
IIMS COLLEGE
01.2019 - 04.2020
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