Summary
Overview
Work History
Education
Skills
Software
Timeline
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JOE PULICKAN

JOE PULICKAN

SENIOR CAPTAIN
Trichur

Summary

Dynamic and service-oriented hotel professional with a passion for exceeding guest expectations. Proven track record of delivering exceptional customer service in fast-paced hospitality environments. Skilled in effectively managing guest inquiries, resolving issues promptly, and ensuring a memorable stay experience. Possess a keen eye for detail, strong communication skills, and a commitment to maintaining high standards of cleanliness and comfort. Dedicated team player with a positive attitude and a proactive approach to problem-solving. Eager to contribute to a reputable hotel team in providing unparalleled service and fostering guest satisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Senior Captain

HOTEL LUMINARA
11.2023 - Current
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Implemented cost-saving measures through effective budget management and negotiation with suppliers.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Improved customer satisfaction by ensuring consistent quality of food and service.

Senior Steward

TJ Resturant and Bakery
12.2020 - 10.2023
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.

Rsot and junior steward

Aishwarya hotel
08.2019 - 03.2020
  • Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Collaborated with cross-functional teams to address root causes of recurring complaints, leading to improved product quality and service.

Education

Bachelor of Arts - English Literature

Naipunya College, Calicut University
Trichur, Kerala
05.2020 - 05.2023

Diploma in Hotel Management - Hotel Management

IIMS COLLEGE
Kochi, Kerala
01.2019 - 04.2020

Skills

  • Problem Analysis
  • Safety Management
  • Relationship Building
  • Training facilitation
  • Staff Development
  • Operational planning
  • Team Management
  • Customer Relations
  • Multitasking
  • Adaptability
  • Active Listening
  • Continuous Improvement

Software

Hotsoft

IDS

EXCEL

WORD

Timeline

Senior Captain

HOTEL LUMINARA
11.2023 - Current

Senior Steward

TJ Resturant and Bakery
12.2020 - 10.2023

Bachelor of Arts - English Literature

Naipunya College, Calicut University
05.2020 - 05.2023

Rsot and junior steward

Aishwarya hotel
08.2019 - 03.2020

Diploma in Hotel Management - Hotel Management

IIMS COLLEGE
01.2019 - 04.2020

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JOE PULICKANSENIOR CAPTAIN