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Hi, I’m
VISHNU VP
FOOD AND BEVERAGE SERVICE
Marthandam,TN
Summary
Dedicated professional with extensive experience in customer relations, team management, and operational planning. Proven track record of enhancing guest satisfaction and driving workflow improvements in high-paced environments.
Overview
4
Languages
14
years of professional experience
Work History
Gokulam Grand Turtle on the BeachKovalam
Senior Captain
07.2023 - Current
Job overview
- Supervised daily operations, ensuring seamless service delivery and guest satisfaction.
- Trained and mentored junior staff on best practices in customer service and operational efficiency.
- Implemented process improvements, enhancing workflow and reducing service turnaround times.
- Coordinated with kitchen and front-of-house teams to maintain high standards of food quality and presentation.
Ambara HotalThiruvanathapuram
Captain
04.2021 - 06.2023
Job overview
- Oversaw daily operations, ensuring high service standards and guest satisfaction.
- Led training sessions for new staff, fostering a collaborative team environment.
- Developed and implemented operational procedures, enhancing workflow efficiency.
- Managed inventory controls, optimizing resource allocation and reducing waste.
Zuri Kumarakam Kottayam, India
Senior Guest Service Associate
08.2017 - 07.2020
Job overview
- Led guest service initiatives, enhancing overall guest satisfaction and loyalty.
- Trained and mentored junior associates, fostering a collaborative team environment.
- Streamlined check-in/check-out processes, improving operational efficiency and reducing wait times.
- Resolved guest inquiries and complaints swiftly, ensuring high-quality service delivery.
Poovar Island ResortPoovar
Guest Services Supervisor
02.2014 - 05.2016
Job overview
- Supervised daily operations of guest services team, ensuring exceptional customer experiences.
- Coordinated staff schedules and workflow to optimize service delivery efficiency.
- Implemented training programs for new hires, enhancing team performance and guest satisfaction.
- Resolved guest complaints effectively, improving overall service quality and reputation.
P.j Princess RejancyKochi, India
Guest Services Receptionist
08.2012 - 09.2014
Job overview
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed guest inquiries and complaints, providing timely resolutions to enhance satisfaction.
- Coordinated room assignments based on guest preferences, optimizing occupancy rates.
- Maintained front desk operations, including managing phone systems and reservation software.
Education
Rajathani Instute of Hotal ManagementThiruvanathapuram
High School Diploma
04.2001
Skills
Relationship building
Customer relations
Strategic leadership
Team management
Operational planning
Staff development
Problem analysis
Teamwork
Problem-solving
Interests
Timeline
Senior Captain
Gokulam Grand Turtle on the Beach
07.2023 - Current
Captain
Ambara Hotal
04.2021 - 06.2023
Senior Guest Service Associate
Zuri Kumarakam
08.2017 - 07.2020
Guest Services Supervisor
Poovar Island Resort
02.2014 - 05.2016
Guest Services Receptionist
P.j Princess Rejancy
08.2012 - 09.2014
Rajathani Instute of Hotal Management
High School Diploma
04.2001