JOEL P SHIJU
Bangalore
Summary
A curious person who loves to take new routes towards happiness, Excited to understand and comply different work ethics and culture. My multilingual communication skills have helped me to create a healthy relation with my colleagues and has enabled me to relate and empathize with different types of people. Experienced in Palo Alto firewalls, Cisco routers & switches, Internet Protocols, Technical Support Engineer, Customer Support. Palo Alto Networks Certified Network Security Engineer (PCNSE).
Overview
3
3
years of professional experience
1
1
Certification
Work History
Managed Service Security Engineer
Proficio
Remote
08.2023 - Current
- Monitors client infrastructure and solutions (MIS),
- Supporting the clients in their migration, VPN solution, incident response, upgrade activity, change request.
also taking part in other Team-activity (MEDR) to support when required. - Identify problems and errors prior to or when they occur, Report and escalate incidents where necessary
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction - Investigate first line incidents assigned and identify the root cause of incidents and problems
- Fulfill approved requests following agreed procedures, provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes - Follow the required handover procedures for shift changes to ensure service continuity
- Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimization. - Developed and implemented security policies, standards and procedures.
- Configured firewalls, intrusion detection systems and network access control lists to secure the organization's networks.
- Maintained up-to-date knowledge of security trends and best practices to ensure compliance with industry regulations.
- Performed regular system audits to identify any potential vulnerabilities or threats.
- Investigated security breaches, evaluated risk factors, and developed remediation plans.
- Conducted periodic vulnerability scans using automated tools to detect weaknesses in the systems.
- Provided technical support for the implementation of security solutions across multiple platforms.
- Monitored user activities on servers, networks and other IT resources for suspicious activity or policy violations.
- Assisted in developing disaster recovery plans for critical systems, applications and data stores.
- Analyzed system logs to identify malicious behavior or attempts at unauthorized access.
- Contributed to task list for maintaining network security across workstations, servers and peripherals.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Planned, engineered and supported data center technology to provide [Number]% protected and safe data storage.
- Performed system maintenance by handling security verifications of systems and processes.
- Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
- Hands on Experience devices like Fortigate, Checkpoint, Cisco, Palo Alto Firewalls
SENIOR NETWORK SECURITY PALO ALTO TAC ENGINEER
MOVATE TECH. PVT LTD
CHENNAI
09.2022 - 06.2023
- Troubleshooting all service level cases and also handling NAM and EMEA cases
- Handling Escalation Cases
- Providing root cause analysis of any issue with proper Log analysis and research, finding out the bug and reporting it to Tier-3 Engineers
- Providing extensive log analysis with tools such as Shorts, Pants which are Linus based, Expertise in JIRA big analysis and fillings
- Making sure to achieve optimum customer satisfaction with maximum knowledge transfer and ensuring network safety and security.
NETWORK SECURITY PALO ALTO TAC ENGINEER
MOVATE TECHNOLOGIES PVT LTD (FORMELY KNOWS AS CSS CORP PVT LTD)
CHENNAI
04.2021 - 09.2022
- Implement advanced Palo Alto Firewall features like URL filtering, User-ID, App-ID, Content-ID on both inbound and outbound traffic
- Manage multiple Palo Alto firewalls centrally through Panorama M-500 centralized management appliance, VMs in AWS and Azure environment
- Analyzing and researching on Logs - Threat, traffic, system, URL, Configurations, UserID, authentication, PanGPS etc
- Using tools SHORTS, PANTS, JEERA, Velocity and Marwin
- Implement and troubleshoot Global Protect VPN, IPsec VPN and SSL VPN through IKE on Palo Alto
- Enabled User-ID feature while creating policies based on users and group rather than individual IP address
- Configured Security, Zone and NAT policies on Palo Alto
- Configured DOS protection and Zone protection
- Created custom URL filtering profiles and attached them to security policy rules that allow web access
- Troubleshooting packet-based scenarios on Palo Alto firewalls
- Provide RCA for device crash and other software devices
- Configured High-Availability to create backup firewall feature on Customer's end
- Worked on Sev-1 and Sec-2 cases prepare implementation plan and changes
- Handling of live traffic issues on calls as a Tier-2 along with all Network stakeholders and own the responsibility of the incident till closure
- Setting up site to site VPN, Client to site, SSL VPN and troubleshooting issues involving the same
- Implementing security on the Customer's network using like IPS, Gateway antivirus, Anti spyware
- Assist the customer with providing limited access to the internet for users with help of Content Filtering, IPS and Application firewall
- Troubleshooting network and security related issue
- Setting up virtual environment for replication of customer's issues.
Education
10th ICSE Board -
ST DOMINC'S SCHOOL
01.2014
12th Karnataka Board -
NARAYANA PU COLLEGE
BACHELOR IN COMPUTER APPLICATION -
GLOCAL UNIVERSITY
Skills
- Cisco Certified Network Associate- CCNA (Routing & Switching)
- Palo Alto Networks Next Gen firewall
- SSL
- IPSEC VPN
- OSI model
- TCP/IP protocol suite
- Routing protocols (OSPF, BGP)
- Installing
- Configuring
- Troubleshooting network devices
- Problem-solving abilities
- Team facilitator
- MS suite - Word
- Excel
- PowerPoint
Certification
PALO ALTO NETWORKS CERTIFIED NETWORK SECURTY ENGINEER (PCNSE), 02/08/24, 75KV2CB1LEQEQRK9, https://www.certmetrics.com/PaloAltoNetworks/public/verification.aspx
Training
Got trained in soft skills at CSS Corp Chennai, Have been project group leader in Engineering and Diploma., Worked at Windsor ITC as Network Engineer Trainee, Got Trained in CCNA as Entry Level on Cisco Knowledge.
Knowledge
OSI, TCP Models, IP Routing, NAT, DHCP, DNS, ARP, PING, Subnetting., IKE IPSEC VPN, UserID, Firewall Redundancy, Panorama (PA -500), Researching Logs, VPN, SSL, Hands on experience on Palo Alto firewalls., Word, Excel PowerPoint
Personal Information
- Date of Birth: 03/11/97
- Gender: Male
- Nationality: INDIAN
- Marital Status: Single
Languages
English, Kannada, Malayalam, Tamil, Hindi
References
- JIJI SCARIA, Area Service Manager, Samsung, +91 9845208126
Timeline
Managed Service Security Engineer
Proficio
08.2023 - Current
SENIOR NETWORK SECURITY PALO ALTO TAC ENGINEER
MOVATE TECH. PVT LTD
09.2022 - 06.2023
NETWORK SECURITY PALO ALTO TAC ENGINEER
MOVATE TECHNOLOGIES PVT LTD (FORMELY KNOWS AS CSS CORP PVT LTD)
04.2021 - 09.2022
10th ICSE Board -
ST DOMINC'S SCHOOL
12th Karnataka Board -
NARAYANA PU COLLEGE
BACHELOR IN COMPUTER APPLICATION -
GLOCAL UNIVERSITY
Similar Profiles
Balkis NaseryBalkis Nasery
Client Success Manager at ProficioClient Success Manager at Proficio
Stephen KingStephen King
Regional Sale Manager at ProficioRegional Sale Manager at Proficio
Jay JoshiJay Joshi
Global Director, Managed Infrastructure Services at ProficioGlobal Director, Managed Infrastructure Services at Proficio