Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Joel Kenny Aligala

Technical Cloud Support associate
Hyderabad,Telangana

Summary

AWS Cloud Support Engineer with a proven track record at Amazon, enhancing user experience through exceptional communication and problem-solving skills. Adept in network support and root-cause analysis, I excel in both independent and collaborative environments. Achieved a 30% improvement in operational efficiency by implementing innovative solutions and documenting processes for user self-service.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

AWS Cloud Support Engineer

Amazon
Hyderabad
04.2024 - Current
  • Subject Matter Expert (SME) in AWS Basic Technical Support, Organizations and Reserved Instances
  • Mentored new hires in certifications and successfully passed Mentor Accreditation Program (MAP) and Train the Trainer (T3).
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Resolved problems, improved operations by successful impact process improvements and provided exceptional support in modifying the SOP's.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Graduate Engineer Trainee

Mindtree
Hyderabad
06.2023 - 09.2023
  • Participated in training programs to continuously improve skills and stay current with emerging trends in the field.
  • Created detailed reports on engineering activities and findings.

Education

Bachelor of Technology (B.Tech.) - Electronics And Communication Engineering

Mahatma Gandhi Institute of Technology
Hyderabad, India
04.2001 -

Senior Secondary Education - MPC

Sri Chaitanya Junior College
Hyderabad, India
04.2001 -

Skills

Problem-solving

Troubleshooting skills

Excellent communication

Technical support

AWS Cloud

Python programming

SQL

Cybersecurity

Certification

AWS Certified Solutions Architect

Accomplishments

  • Built a smart Weather Monitoring System with alerts using Arduino and IoT
  • Object detection system to avoid accidents and improve road safety using ML and Raspberry Pi

Timeline

AWS Certified Solutions Architect

07-2025

AWS Certified Cloud Practitioner

06-2025

AWS Certified AI Practitioner

09-2024

AWS Cloud Support Engineer

Amazon
04.2024 - Current

Graduate Engineer Trainee

Mindtree
06.2023 - 09.2023

Bachelor of Technology (B.Tech.) - Electronics And Communication Engineering

Mahatma Gandhi Institute of Technology
04.2001 -

Senior Secondary Education - MPC

Sri Chaitanya Junior College
04.2001 -

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Joel Kenny AligalaTechnical Cloud Support associate