Joel R G
Catalog Lead-Assistant Service Specialist
Kanyakumari
Summary
Enthusiastic service specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent interpersonal and time management skills. Self-motivated to learn new skills to solve problems and to excel in people managing skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Catalog Lead-Assistant Service Specialist
Prione Business Services Pvt.Ltd.
Bangalore
04.2022 - Current
- Publish weekly and monthly projection reports with managers and project status report with stakeholders.
- Workflow manager in 4 major projects with 3 major lead streams handled separately. (Retail Cataloging, Catalog Audit, Image Audit & Upload & Compliance Call Support)
- Managed resource allocation for different projects and handled outsourcing partners based on the demand.
- Motivated the team and maintained seamless workflow by providing timely feedback and updated stakeholders in advance if any change in deliverables.
- Trained employees on service and organizing strategies based on the demand of project.
- Worked independently with minimal supervision and delivered results in the promised time.
Catalog Specialist-Senior Service Associate
Prione Business Services Private Limited
Bangalore
04.2019 - 03.2022
- SOP creation and updation.
- Sharing weekly reports and specific reports for manager.
- Backup for team lead and supported team in the time of demand.
- Accruals and invoice validation on monthly basis to ensure vendor payments and achieved zero audit misses.
- Outsourcing vendor management in terms of quality and escalation to maintain highest quality and TAT.
- Functioned as back up for Business Analyst in sharing weekly business reviews.
Cataloger-Service Excecutive
Prione Business Services Private Limited
Bangalore
10.2016 - 03.2019
- Achieved ticket closure goal of 47 against 32 and team average 39.
- Achieved TP90 TAT goal of 1 day with no escalations.
- Publishing daily flashes for the whole services team which help the team avoid any misses in TAT.
- Backup for business analyst in sharing WBR deck.
- Volunteered for retail cataloging pilot-project and converted it to a success project with the help of manager.
- Become a cataloger SME in Hardlines, Consumable and BISS category and mentored team in best practices and helped new joiners achieve performance improvement of 48%.
- Trained outsourcing vendor in cataloging.
Education
Master of Engineering - Applied Electronics
Bethlehem College of Engineering
Kanyakumari, India 08.2013 - 07.2015
Bachelor of Engineering - Electronics And Communication Engineering
Vins Christian College of Engineering
Nagercoil, India 06.2008 - 07.2013
Skills
Outsourced services management
Excellent Customer Service
Catalog Specialist
Workflow Management
Project Management
Verbal and written communication
Coaching and Mentoring
Financial Management
Key Performance Indicators
Awards
Received 4 Make a Difference(MAD) Awards and 2 GEM Awards for my exceptional contribution in my tenure of 5.6 years in Prione Business Services Pvt. Ltd.
Timeline
Catalog Lead-Assistant Service Specialist
Prione Business Services Pvt.Ltd.
04.2022 - Current
Catalog Specialist-Senior Service Associate
Prione Business Services Private Limited
04.2019 - 03.2022
Cataloger-Service Excecutive
Prione Business Services Private Limited
10.2016 - 03.2019
Master of Engineering - Applied Electronics
Bethlehem College of Engineering
08.2013 - 07.2015
Bachelor of Engineering - Electronics And Communication Engineering
Vins Christian College of Engineering
06.2008 - 07.2013