Joel R G
Catalog Lead-Assistant Service Specialist
Kanyakumari
Summary
Enthusiastic service specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Excellent interpersonal and time management skills. Self-motivated to learn new skills to solve problems and to excel in people managing skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Catalog Lead-Assistant Service Specialist
Prione Business Services Pvt.Ltd.
Bangalore
2022.04 - Current
- Publish weekly and monthly projection reports with managers and project status report with stakeholders.
- Workflow manager in 4 major projects with 3 major lead streams handled separately. (Retail Cataloging, Catalog Audit, Image Audit & Upload & Compliance Call Support)
- Managed resource allocation for different projects and handled outsourcing partners based on the demand.
- Motivated the team and maintained seamless workflow by providing timely feedback and updated stakeholders in advance if any change in deliverables.
- Trained employees on service and organizing strategies based on the demand of project.
- Worked independently with minimal supervision and delivered results in the promised time.
Catalog Specialist-Senior Service Associate
Prione Business Services Private Limited
Bangalore
2019.04 - 2022.03
- SOP creation and updation.
- Sharing weekly reports and specific reports for manager.
- Backup for team lead and supported team in the time of demand.
- Accruals and invoice validation on monthly basis to ensure vendor payments and achieved zero audit misses.
- Outsourcing vendor management in terms of quality and escalation to maintain highest quality and TAT.
- Functioned as back up for Business Analyst in sharing weekly business reviews.
Cataloger-Service Excecutive
Prione Business Services Private Limited
Bangalore
2016.10 - 2019.03
- Achieved ticket closure goal of 47 against 32 and team average 39.
- Achieved TP90 TAT goal of 1 day with no escalations.
- Publishing daily flashes for the whole services team which help the team avoid any misses in TAT.
- Backup for business analyst in sharing WBR deck.
- Volunteered for retail cataloging pilot-project and converted it to a success project with the help of manager.
- Become a cataloger SME in Hardlines, Consumable and BISS category and mentored team in best practices and helped new joiners achieve performance improvement of 48%.
- Trained outsourcing vendor in cataloging.
Education
Master of Engineering - Applied Electronics
Bethlehem College of Engineering
Kanyakumari, India 2013.08 - 2015.07
Bachelor of Engineering - Electronics And Communication Engineering
Vins Christian College of Engineering
Nagercoil, India 2008.06 - 2013.07
Skills
Outsourced services management
Awards
Received 4 Make a Difference(MAD) Awards and 2 GEM Awards for my exceptional contribution in my tenure of 5.6 years in Prione Business Services Pvt. Ltd.
Timeline
Catalog Lead-Assistant Service Specialist
Prione Business Services Pvt.Ltd.
2022.04 - Current
Catalog Specialist-Senior Service Associate
Prione Business Services Private Limited
2019.04 - 2022.03
Cataloger-Service Excecutive
Prione Business Services Private Limited
2016.10 - 2019.03
Master of Engineering - Applied Electronics
Bethlehem College of Engineering
2013.08 - 2015.07
Bachelor of Engineering - Electronics And Communication Engineering
Vins Christian College of Engineering
2008.06 - 2013.07
Similar Profiles
BHARAT HUDADALLIBHARAT HUDADALLI
QUALITY ANALYST at Amazon Prime Food, Prione Business ServicesQUALITY ANALYST at Amazon Prime Food, Prione Business Services
Kiran KesherwaniKiran Kesherwani
Account Executive at Prione Business Services Pvt LtdAccount Executive at Prione Business Services Pvt Ltd
PAVAN KUMAR KINTALIPAVAN KUMAR KINTALI
Associate Manager at Amazon India, Formerly Prione Business Servies Pvt Ltd, COE, SubstitutabilityAssociate Manager at Amazon India, Formerly Prione Business Servies Pvt Ltd, COE, Substitutability