Jogendera Singh Choudhary
Jaipur
Summary
Oversee branch operations, including customer service, sales, and financial transactions. Ensure compliance with all applicable laws, regulations, and policies. Develop and maintain relationships with customers and other stakeholders. Identify and implement process improvements to increase efficiency and reduce costs.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Field Credit
City Union Bank
02.2024 - Current
- Conducted regular quality control assessments to maintain high levels of accuracy in the loan auditing process.
- Participated in training sessions for new hires, sharing expertise on best practices within the loan auditing field.
- Identified potential fraud risks by conducting thorough background checks on loan applicants and businesses.
Assistant Branch Manager (ROE)
Bandhan Bank
02.2023 - 12.2023
- Managed MFI branch operations, including scheduling Staff and coordinating JLG customer visits
- Identifying high risk area for lower NPA.
Service Delivery Manager
RBL Bank
04.2020 - 02.2023
- Monitored and reported on service delivery performance, taking corrective action when necessary to ensure targets are met
- Developed and implemented a service delivery strategy that improved customer satisfaction ratings by 100%.
Cash Teller
Axis Bank
04.2017 - 10.2019
- Performed cash handling duties and reconciled daily cash transactions
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.
Relationship Officer
Indusind Bank Ltd.
11.2014 - 07.2016
- Managed the client onboarding process and ensured compliance with all relevant regulations.
Education
Bachelor of Arts -
Rajasthan University
07.2011 - 05.2014
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Skills
- Investigations
- Client Relationship Management
- Policy application
- Performance monitoring
References
References available upon request
Timeline
Field Credit
City Union Bank
02.2024 - Current
Assistant Branch Manager (ROE)
Bandhan Bank
02.2023 - 12.2023
Service Delivery Manager
RBL Bank
04.2020 - 02.2023
Cash Teller
Axis Bank
04.2017 - 10.2019
Relationship Officer
Indusind Bank Ltd.
11.2014 - 07.2016
Bachelor of Arts -
Rajasthan University
07.2011 - 05.2014
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