Jogu Ravi Chanappa
Mumbai
Summary
To do the job assigned to me with my utmost sincerely and to use my skills and abilities effectively resulting in the growth of my company and me.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager IT
Grindwell Norton Ltd(Saint Gobain)
Mumbai
01.2023 - Current
- Company Overview: Saint-Gobain
- Incident Management and Problem Management
- Managing a team of around 16 engineers which includes L1 & L2 for Saint Gobain Global NOC operations
- Point of contact for all P1(Major and critical) Incidents
- Escalating the incidents with respective escalation contacts of providers once the SLA has breached and following up with them regularly to get the issues resolved
- Attend weekly service review meetings with onsite managers on conference calls
- Present Monthly service report to the Onsite Manager and onsite Director
- Attend bimonthly SIP (Service Improvement Planning) meetings with Providers along with RSM
- Present Quarterly service report along with Manger to the Operations head and CIO
- Ensured service quality and operational efficiency by enforcing standards, resolving customer issues, recommending process improvements, and ensuring compliance with SLAs
- Handles SLA recovery discussions with providers for the incidents where SLA has breached (SLA credits)
- Recruited, selected, onboarded, and trained employees to build a high-performing team
- Set clear job expectations and monitored performance through planning, evaluation, and regular feedback
- Also working as Project Coordinator for 2 major global infrastructure projects over the past 3 months, managing cross-functional teams
- Aruba Central – Cloud Wi-Fi Management: Migrate 3000 Virtual Controllers (16000 AP’s) from Airwave tool to Central Cloud solution
- Physical & Logical upgrade on Datacenter Gateways (bandwidth upgrade, DC move, hardware replacement)
- Saint-Gobain
Team Lead
Grindwell Norton Ltd(Saint Gobain)
Mumbai
01.2021 - 12.2022
- Worked as a Team Lead in Saint Gobain Global NOC controlling team of 12 L1 Network Engineers, helping the team with the L1 troubleshooting of network issues and maintain their quality of service by reviewing their work and providing constructive feedback
- Plan and facilitate all the activities involved in the incident management process
- Escalating the cases with respective escalation contacts of providers once the SLA has breached and following up with them regularly to get the issues resolved
- Identifying incidents which need special attention or escalation
- Point of contact for all P1 (Major and critical) Incidents
- Working in Global structure where the ITIL process implemented strictly adheres
- Maintaining different SLO’s and SLA’s with Operator and ensure all are reached on a timely basis
- Ensure daily/weekly/monthly reports are generated & submitted to relevant managers for analysis purpose on weekly calls with Onsite team
Senior Network Engineer
Grindwell Norton Ltd(Saint Gobain)
Mumbai
04.2017 - 12.2020
Network Engineer
IT Trail Blazers Pvt Ltd(Saint Gobain)
07.2015 - 04.2017
- Company Overview: Saint Gobain
- On Consultancy Payroll
Network Engineer
Reliance Communications Ltd
Navi Mumbai
03.2014 - 08.2015
- Providing L1 support to Layer 3 VPN MPLS Connectivity
- Responsible for first line diagnostics and remote troubleshooting of faults for clients by telnet/SSH onto the various network devices like routers/switches etc
- Faults may include site completely down,routing issues, slow responses, packet losses,and authentication issues with provider, etc
- Steps taken to resolve them consist of: co-coordinating remotely with the site contact to troubleshoot the issue
- Recording the fault on fault management system – Remedy ARSystem
- Also ensuring all ticket progress is accurately recorded, accurate fault history maintained, all changes made to device configuration and diagnostics of network devices are fully documented in the remedy ticket which is consistent with ITIL standards
- Basic Configuration and troubleshooting of CPE end Routers
- Aggregator Routers Handled: Cisco M3800, Cisco C7600, Juniper CAG, Huawei W60 Series
- Proactive monitoring of faults for sites hard down,interfaces down, high utilization, high CPU, hardware issues, etc
- Using SMNP based system – In Charge Console (SMARTS)
- Ensuring to meet target of 90% spotting rate i.e
- Raising fault before customer raises it themselves
- Coordinating with different team like Enterprise NOC , Transport NOC, Wireless NOC, Wimax & Data NOC for Fault Ticket follow-ups and updates
- Co ordination with Customer, Business team, TAM, SAM, CSAM, FA
- Assess ticket workload and ensure technical escalation, where appropriate, to provide timely restoration of service
Assistant Network Engineer
Tulip Telecom Ltd
Mumbai
07.2013 - 03.2014
Education
S.S.C -
A.E.S High School
Wadala, Mumbai, MaharashtraH.S.C. -
A.E.S High junior College
Wadala, Mumbai, MaharashtraB.E - Electronics & Telecomm
S.R.E.S. College of engineering
Kopargaon, PunePGDM (IT Project Management) -
Welingkar Institute
04.2025
Skills
- Incident management
- Problem management
- Team leadership
- Cross-functional collaboration
Certification
- CCNA
- ITIL Foundation
- PGDM (IT Project Management) - Welingkar Institute (Currently pursuing)
Languages
- Hindi
- English
- Telugu
- Marathi
Personal Information
- Date of Birth: 08/29/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Awarded, valued contributor in 2018
- I received multiple appreciations from the onsite manager
Languages
Telugu
First Language
Marathi
Beginner
A1
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager IT
Grindwell Norton Ltd(Saint Gobain)
01.2023 - Current
Team Lead
Grindwell Norton Ltd(Saint Gobain)
01.2021 - 12.2022
Senior Network Engineer
Grindwell Norton Ltd(Saint Gobain)
04.2017 - 12.2020
Network Engineer
IT Trail Blazers Pvt Ltd(Saint Gobain)
07.2015 - 04.2017
Network Engineer
Reliance Communications Ltd
03.2014 - 08.2015
Assistant Network Engineer
Tulip Telecom Ltd
07.2013 - 03.2014
S.S.C -
A.E.S High School
H.S.C. -
A.E.S High junior College
B.E - Electronics & Telecomm
S.R.E.S. College of engineering
PGDM (IT Project Management) -
Welingkar Institute
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