Manoj Kumar Gupta
IT Manager
Delhi
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
2026
2026
years of post-secondary education
Work History
Manager IT
GMR Airports Limited
05.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
IT Service Delivery Manager
Celebi Delhi Cargo Management India Pvt Ltd
12.2022 - 05.2025
- Working as an IT Service Delivery Manager for PAN India as of now.
- Partnered with senior leadership to align IT service strategies with organizational objectives, driving digital transformation initiatives across all departments.
- Built strong relationships with vendors to negotiate cost-effective contracts for hardware, software, and services procurement.
- Established a comprehensive knowledge base to empower end-users with self-service options, reducing the load on support staff.
Lead IT India
Continental Carrier India Pvt Ltd
08.2019 - 11.2022
- Managing IT Infrastructure
- Service Management and Governance as per ITIL Framework Included Incident, Problem & Change Management, IT SOP, IT Policies
- Road Map of IT Infrastructure Service in Organization
- Identify IT resource bottleneck and optimize utilization of IT Infrastructure
- Support on Application (Logi-Sys)
- IT Project Management –Waterfall, Agile Methodology
- Managing Network and Network Security, Switches, Firewall
- Managing IT Network MPLS, VPN, DMVPN and ISP’s
- Windows Server Setup and Configuration of DC, DNS & DHCP, Group Policies
- Communication management (telephone systems, video conferencing, VoIP)
- Procurement and Vendor Management
- In charge of the whole IT hardware life cycle (Quotation, Order, Set up, Maintenance and Disposal)
- Ubuntu Implementation & Testing
- License Management of organization and meet the compliances
- Managed Printing Service (MPS)
- OS Imaging and deployment across domain network
- Country IT budget process, control and alignment
- Presenting and implementing new business solutions
- Implement and support new infrastructure technologies and processes (BYOD, One Network)
- Successfully Implement Active Directory, DHCP and DNS Server
- Successfully Setup Firewall across PAN India to centralization of resources
- Implement Logi-sys Application (Freight Forwarding Application)
- Implement Spiceworks Ticket, Inventory and Network Dashboard for IT Support
- Enable SharePoint Service / Teams with Office 365 environment
- Implement WSUS to update Patches
- Configure Group Policy to improve security in Domain Environment
- Integration with Third Party tools to automate process in Logi-sys application
- Reduce Cost of Internet connectivity by identified single platform and negotiate
- SPOC of all IT Infrastructure, Application, Network and API Intergration
- Managed existing License and setup policy
- Implement Naming convention and Labelling of all IT Assets
Manager- IT India Subcontinent
Cargo Partner Logistics India Pvt Ltd
10.2018 - 07.2019
- Definition of IT standards for the Indian market (IT hardware, Internet Service Providers, specific applications for the Indian market)
- Data Centre management (Power & data line mgmt., local hands-on, communication with hosting provider TATA)
- Network management (data line connectivity between branch offices and data centre – MPLS & DSL)
- Communication management (telephone systems, video conferencing, VoIP)
- In charge of the whole IT hardware life cycle (Quotation, Order, Set up, Maintenance and Disposal)
- Assistance and execution of IT projects during the whole project life cycle (Initiation, Planning, Execution, Monitoring and Closing of a project)
- 1 st and 2nd level support for user applications
- Active monitoring which also includes incident handling and escalation
- Active IT – Business alignment in order to ensure efficient process automation and digitalization
- Active participation in the India-& Global Service Desk Operation Team
- Active participation and support in various infrastructure projects
- Succcessfully Implement Identified Resource Bottleneck in Data Center
- Implement Hardware Standardisation in India & Obsolete Devices
- Implement Global Naming convention & Standard Image
- Identified Area of Improvement in India into OTOS Program
- Identified Network Glich and share improvement plan
- Implemented Managed Printing Solution
- Improve productivity and Efficiency of Operator by 02 Screen Concept.
Asst Mgr- IT Infrastructure APAC
Ceva Logistics India Pvt Ltd
11.2008 - 10.2018
- Managing the Team of 5 people to support India IT Infrastructure & application over 31 Locations and over 650 users. SPOC (Single Point of Contact) of IT Infrastructure Escalation/Service Management in Country.
- India Infrastructure, operation, maintenance and support of various infrastructure assets:
- Desktops and laptops (OS ranging from XP to W8) / Servers (S2000 - S2008)
- Wireless and wired network (Wi-Fi solutions, AP selections- RUCKUS, Cisco)
- Printers (green printing initiatives)
- RF scanning technology (move from traditional scanners to smart devices)
- Mobile devices / Cell phones / Blackberry’s (BYOD) / Fixed phone (and move to VOIP)
- Management of India elements and processes:
- Network (MPLS, DMVPN) / Security / Disaster Recovery consulting, setup and testing
- Configuration and Implementation of Infrastructure standards across the India
- Support, Incident, Problem, Change management (ITIL based) / SPOC for Service Management in India
- Management of operational elements and processes:
- India budget process, control and alignment
- Presenting and implementing new business solutions
- India vendor management, relationship management
- Implement and support new infrastructure technologies and processes (BYOD, One Network)
- Responsibility for and manage multiple simultaneous large (customer) projects
- Successfully Implemented the SCCM/SCEP across AP Region with co-ordination of APAC Countries leads & Support of Regional IT Infrastructure Director.
- Implemented the RUCKUS Wireless Solution in India
- Network Backup Setup in PAN India to mitigate the Service degradation if Primary fails
- Implement the Global Standard into Network/Hardware/Images in India
- Successfully completed IT Infrastructure of W/H Project for Customer – Nokia, Fenwal, Medtronic, Lava-Xolo, Crocs, VW & Super Group
- Presently going on Network Transition from Sprint to Orange Globally & have to be implemented across PAN India
Sr. Executive – IT (North Region)
AFL Logistics Pvt Ltd
08.2006 - 10.2008
IT Associate
Gati Ltd
08.2002 - 07.2006
Education
PMP Certification -
Project Management Institute
PGDM- IT Project Management - undefined
Welingkar Institute of Management and Research
ITIL v4 Foundation - undefined
AXELOS
CCNS (CMS Certified N/W Specialist) - undefined
CMS Computer Limited
B. Com (PASS) - undefined
University of Commerce College
Jaipur, RAJDiploma in Computer App - undefined
Indian Institute of Quality Management
Skills
- IT Infrastructure Management
- Application Support
- IT Project Management
- IT Vendor Management
- Service Management
- Governance
- Incident Management
- Change Management
- Problem Management
Decision-making
Strategic planning
Team leadership
Operations management
Ctc
32 LPA + Variable (Yearly Bonus)
Personal Information
Date of Birth: 10/01/78
Professional Introduction
ITIL v4 Certified and PGDM-IT Project Management, IT Infrastructure Management professional with extensive experience leading improvement of IT Infrastructure & Network of Logistics companies in India. Having rich experience of managing IT Infrastructure to enhance the existing capabilities and implementation of new systems. Manage IT Project for multiple large customer projects simultaneously. I am able to work closely with all stakeholders of the company to improve the IT Infrastructure on an extensive level to obtain new business. Also follow the standard of ITIL foundation to continuous improvement of Infrastructure & Support Level.
Timeline
Manager IT
GMR Airports Limited
05.2025 - Current
IT Service Delivery Manager
Celebi Delhi Cargo Management India Pvt Ltd
12.2022 - 05.2025
Lead IT India
Continental Carrier India Pvt Ltd
08.2019 - 11.2022
Manager- IT India Subcontinent
Cargo Partner Logistics India Pvt Ltd
10.2018 - 07.2019
Asst Mgr- IT Infrastructure APAC
Ceva Logistics India Pvt Ltd
11.2008 - 10.2018
Sr. Executive – IT (North Region)
AFL Logistics Pvt Ltd
08.2006 - 10.2008
IT Associate
Gati Ltd
08.2002 - 07.2006
PGDM- IT Project Management - undefined
Welingkar Institute of Management and Research
ITIL v4 Foundation - undefined
AXELOS
CCNS (CMS Certified N/W Specialist) - undefined
CMS Computer Limited
B. Com (PASS) - undefined
University of Commerce College
Diploma in Computer App - undefined
Indian Institute of Quality Management
PMP Certification -
Project Management Institute
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