John Avarachan
Ernakulam
Summary
Results-driven Operations Manager with a strong background in optimizing business processes and enhancing operational efficiency. Demonstrated success in budget administration, staff training, and procedure monitoring, leading to significant improvements in organizational performance. Proficient in inventory management, loss prevention strategies, and vendor negotiations. Committed to driving operational excellence and supporting strategic growth initiatives.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Mataam Al Rahath
Kollam
12.2024 - Current
- Ensured compliance with health and safety regulations within the front office area.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
OFFICE ADMINISTRATOR
TRANSPORTER LTD
11.2023 - 11.2024
- Coordinated and maintained administrative databases and systems to ensure efficient operations
- Processed and reconciled invoices, addressed customer and employee requests, and monitored inventory and office supplies
- Assisted in budget tracking and reporting while managing Identita documentation for international employees, including first-time applications, renewals, and employer changes
- Reported directly to the CEO with detailed daily summary sheets and payment updates
SALES COORDINATOR
KRIPA DESIGNERS & BUILDERS
04.2019 - 08.2023
- Focused on selling fully furnished houses, resulting in a 30% increase in client acquisition through quality service and customized offerings
- Conducted monthly client meetings to provide project updates and prepared detailed budgets for each project
- Managed 20 worksites in a year and successfully sold 12 fully furnished customized homes yearly
- Introduced client incentives, such as free furniture sets, to build trust and enhance customer satisfaction, contributing to the expansion of the client base
Education
PG Diploma - Business Administration
GLOBAL COLLEGE MALTA
01.2024
Bachelor of Business Administration -
M G UNIVERSITY, INDIA
01.2023
Higher Secondary Education - Computer Science
ST PETERS HIGHER SECONDARY SCHOOL, INDIA
01.2019
Secondary Education -
ST PETERS HIGH SCHOOL, INDIA
01.2016
Skills
- System Management
- Invoice & Inventory Management
- Budget Reporting
- Documentation
- Client Management
- Sales & Project Coordination
- Customer Engagement
- Employee training
- Health and safety compliance
- Operational efficiency
- Problem solving
- Time management
- Adaptability to change
- Conflict resolution
Personal Information
- Title: Front Office Manager
- Date of Birth: 03/11/00
- Nationality: Indian
- Marital Status: Single
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Front Office Manager
Mataam Al Rahath
12.2024 - Current
OFFICE ADMINISTRATOR
TRANSPORTER LTD
11.2023 - 11.2024
SALES COORDINATOR
KRIPA DESIGNERS & BUILDERS
04.2019 - 08.2023
PG Diploma - Business Administration
GLOBAL COLLEGE MALTA
Bachelor of Business Administration -
M G UNIVERSITY, INDIA
Higher Secondary Education - Computer Science
ST PETERS HIGHER SECONDARY SCHOOL, INDIA
Secondary Education -
ST PETERS HIGH SCHOOL, INDIA
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