John George A
Bangalore
Summary
To work professionally in an intellectually stimulating environment that best utilizes my skills & abilities in performing duties backed by a constant pursuit ours to diligently excel & succeed in all endeavors which will add value to organizational operations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
QUALITY ANALYSIST
COFORGE BPS PVT LTD
Bangalore
01.2024 - Current
- My Role is a BPO- Quality analysist Outbound Voice call with policy servicing agents and insurance company regarding the Mortgage insurance.
- Perform the audits for operation team and let them know the feedback for the voice call made and monitor their regular vice call to keep them posted with latest updates from client and make sure they reach the client requirement.
- Co-Ordinate with team with new updates and drive the team in one direction to keep good Team support.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
TEAM MEMBER (LIVE VOICE CALL)
COFORGE BPS PVT LTD
Bangalore
08.2022 - 01.2024
- My Role is a BPO- Outbound Voice call with policy servicing agents and insurance company regarding the Mortgage insurance.
- Performed initially outbound Voice call with renewal policy insurance for 6 months and Major role is to get in touch with the insurance company and policy servicing agent to keep the policy active and paid in full and void cancellation of the policy, with good voice call quality and good production.
- Co-Ordinate with team with new updates and drive the team in one direction to keep good Team support.
- Participated in team meetings to discuss operational improvements and customer service strategies.
- Trained new staff on company policies and customer interaction techniques.
- Collaborated with team members to maximize productivity and efficiency.
- Trained new team members using approved training materials and information.
DIGITAL SALES PERSON & TROUBLESHOOTER
A.K.POWERSERVICE
Coimbatore
11.2021 - 08.2022
- Myself has been the representative person in company for the digital salesperson with team organization and sales strategy.
- Online sales marketing with monitoring and perform new sales strategy to obtain business level to increase.
- Perform sales market camping to obtain customer with good quality sales and business development.
PRODUCT DEVELOPMENT ENGINEER & SUPPLY CHAIN MANAGEMENTS WITH PROCUREMENT
HEROTEK INDUSTRIEES
Coimbatore
03.2019 - 09.2021
- Executor in System organizer in Client Handling, Liasioning & Supply Chain Management with Procurement executor.
- Internally coordinate with working to get with team's & Leadership across organization.
- Gained analytical skills in quantitative & qualitative consumer research methodology & outputs, Ability to operate in ambiguity independently & bean effective problem-solver good communications kills.
QUALITY MANAGEMENT SYSTEM CO-ORDINATOR
HEROTEK INDUSTRIEES
Coimbatore
11.2018 - 03.2019
- Myself has been the representative person in the Surveillance Audit of ISO 9001:2015 as per Quality Management System -Standard.
- Coordinating with each department to find out what is the error occurred in driving the system & how to overcome it.
- Introduced PPE (Personal Protective Equipment) Safety measures to avoid any accidents or Injuries.
QUALITY ASSURANCE & CONTROLLING ENGINEER
SUSIN TECHNOLOGY PVT LTD
Coimbatore
06.2017 - 10.2018
- Educating the Vendors with Company Standards & ISO Requirement for the Supply of Quality Product by Providing Training.
- Preparation & maintaining Documents of WI, SOP, Quality & Inspection Plan, & Control plan, Process Flow Chart, Inspection & Test Report.
- Maintenance of ISO System, NCR Analysis & Find out the Root Cause for it & Providing Appropriate CAPA.
- Preparation & Maintenance of Quality Operating System Report like Trend Charts, Cost of Poor Quality Reports, and Rejection & Rework analysis report.
- Coordinating & being a part of the Customer development projects.
Education
M.B.A - LOGISTICS & SUPPLY CHAIN MANAGEMENT
ALAGAPPA UNIVERSITY
KARAIKUDIB.E - MECHATRONICS ENGINEERING
PPG INSTITUTE OF TECHNOLOGY
COIMBATOREDIPLOMA - MECHANICAL ENGINEERING
MNTI INSTITUTE
BANGALORESECONDARY SCHOOL LEAVING CERTIFICATION -
PREETHI ENGLISH MEDIUM HIGH SCHOOL
BANGALORESkills
- MS-OFFICE
- Quality assurance
- Audit procedures
- Team coordination
- Problem solving
- Decision-making
Languages
- English
- Tamil
- Kannada
- Hindi
- Malayalam
Home Location
534, Meenakshi Nagar, Thadagam Road, R.S. Puram, Coimbatore, Tamil Nadu, 641002
Personal Information
- Father's Name: George A.C.
- Mother's Name: Susan George (Late)
- Place of Birth: Coimbatore, Tamil Nadu
- Date of Birth: 05/23/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced
C1
Malayalam
Proficient
C2
Tamil
Proficient
C2
Hindi
Advanced
C1
Timeline
QUALITY ANALYSIST
COFORGE BPS PVT LTD
01.2024 - Current
TEAM MEMBER (LIVE VOICE CALL)
COFORGE BPS PVT LTD
08.2022 - 01.2024
DIGITAL SALES PERSON & TROUBLESHOOTER
A.K.POWERSERVICE
11.2021 - 08.2022
PRODUCT DEVELOPMENT ENGINEER & SUPPLY CHAIN MANAGEMENTS WITH PROCUREMENT
HEROTEK INDUSTRIEES
03.2019 - 09.2021
QUALITY MANAGEMENT SYSTEM CO-ORDINATOR
HEROTEK INDUSTRIEES
11.2018 - 03.2019
QUALITY ASSURANCE & CONTROLLING ENGINEER
SUSIN TECHNOLOGY PVT LTD
06.2017 - 10.2018
M.B.A - LOGISTICS & SUPPLY CHAIN MANAGEMENT
ALAGAPPA UNIVERSITY
B.E - MECHATRONICS ENGINEERING
PPG INSTITUTE OF TECHNOLOGY
DIPLOMA - MECHANICAL ENGINEERING
MNTI INSTITUTE
SECONDARY SCHOOL LEAVING CERTIFICATION -
PREETHI ENGLISH MEDIUM HIGH SCHOOL
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