Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

JOHN MATHEW

Trivandrum

Summary

A results-driven IT professional specializing in cloud-based storage solutions, I lead product strategy, roadmap planning, and service management to drive business impact. At Allianz Technology, I translate customer needs into scalable, high-performing storage solutions, ensuring seamless integration between technology and business objectives. With expertise in automation, security compliance, and data-driven decision-making, I optimize product performance, enhance system reliability, and foster cross-functional collaboration to deliver continuous innovation in cloud storage services

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Service Management

Allianz Technology
Trivandrum
06.2017 - Current

Company Overview: Allianz Technology is a global IT services company that provides digital solutions for the Allianz Group

  • Led roadmap planning and strategic prioritization for shared file storage solutions, aligning product vision with business and customer needs.
  • Owned the end-to-end product lifecycle, from ideation to post-launch optimization, ensuring operational excellence and continuous improvement.
  • Collaborated with cross-functional teams, including engineering, design, and development, to drive feature enhancements, improve adoption, and elevate the user experience.
  • Drive automation initiatives, reducing manual workload, enhancing operational efficiency, and improving system reliability for storage services.
  • Defined and tracked key performance indicators (KPIs) to measure product success, optimize performance, and support data-driven decision-making.
  • Ensured security compliance, aligning shared storage services with industry best practices and regulatory frameworks.
  • Developed comprehensive runbooks, process documentation, and technical design guidelines to enhance knowledge sharing, streamline operations, and support incident resolution.
  • Worked at Allianz Technology, a global IT services company, providing digital solutions for the Allianz Group.p.

Senior IT Analyst

Caterpillar India Pvt. Ltd
Bangalore
05.2014 - 09.2016

Company Overview: Caterpillar is a leading manufacturer of construction and mining equipment

  • Optimized storage solutions for large-scale enterprise environments, ensuring seamless scalability and performance
  • Collaborated with engineering and business teams to align storage solutions with evolving customer needs
  • Streamlined deployment processes, enhancing efficiency and reducing time-to-market for key product offerings

Senior Engineer

CenturyLink India Pvt. Ltd
Bangalore
07.2011 - 05.2014

Company Overview: CenturyLink is a global communications and IT services company

  • Managed large-scale cloud migrations, ensuring smooth transitions with minimal downtime
  • Enhanced storage solutions, implementing automation and advanced monitoring capabilities
  • Conducted customer feedback sessions, iterating on product features to improve service offerings

Storage Administrator

Encora Pvt. Ltd
Kuala Lumpur
11.2010 - 06.2011

Company Overview: Encora is a technology services firm that provides innovation and market expansion

  • Maintained high-availability storage environments, supporting mission-critical operations
  • Partnered with engineering teams to refine storage solutions and optimize system architecture

Education

Bachelor of Engineering -

SSM College of Engineering

Skills

  • Agile Methodologies
  • Organizational and Time Management
  • Team Leadership and Building
  • Problem-Solving and Critical Thinking
  • Multitasking and Adaptability
  • Customer Relationship Management
  • Attention to Detail
  • Cloud Technologies

Accomplishments

  • Increased cloud storage adoption by 30% YoY, enhancing user experience and satisfaction.
  • Automated 50% of manual processes, boosting system reliability and operational efficiency.
  • Reduced product deployment time by 20%, streamlining processes for faster market entry.
  • Managed successful cloud migrations with less than 5% downtime, ensuring smooth transitions.

Certification

  • Certified Scrum Product Owner

Timeline

Lead Service Management

Allianz Technology
06.2017 - Current

Senior IT Analyst

Caterpillar India Pvt. Ltd
05.2014 - 09.2016

Senior Engineer

CenturyLink India Pvt. Ltd
07.2011 - 05.2014

Storage Administrator

Encora Pvt. Ltd
11.2010 - 06.2011

Bachelor of Engineering -

SSM College of Engineering
JOHN MATHEW