John Pandian

• Delivered projects worth $30M without revenue leakage
• Led a team of 40 Architects, designing cloud and data center operations for ATT
• Introduced SRE practices, improving system uptime to 99.99%
• Key Projects: Cisco Switch Upgrade, Data Center Consolidation, Cloud Migration to Azure

• Delivered projects worth $30M without revenue leakage
• Led a team of 40 Architects, designing cloud and data center operations for ATT
• Introduced SRE practices, improving system uptime to 99.99%
• Key Projects: Cisco Switch Upgrade, Data Center Consolidation, Cloud Migration to Azure

Major Projects and Programs Undertaken

• Data Center Consolidation
• Upgrade of Cisco 7K switches to 9K Switches
• Enterprise Cloud Expansion Program

• Reduced SLA Miss incidents by 90% through proactive project management and process improvements
• Improved project resource allocation backlogs to zero by identifying training needs, process improvements & automation
• As Service Availability Manager [Projects], proactively managed all project progress and identified potential risks and ensure timely intervention, lead solution design review ensuring alignment with project goals and adherence to best practices
• Championed root-cause analysis within the Incident & Problem Management Department, driving proactive problem resolution
• Enforced security compliance and governance protocols, fostering a secure IT environment
• Conducted weekly meeting between client and internal departments to drive process enhancements, manage new workload transitions, and identify issues and new business opportunities besides improving the NPS
• Directed Agile transformation initiatives by successfully implementing Kanban methodologies for the efficient delivery of critical project milestones
• Reduced the new server backlogs from average 20 to 2.

• Worked for client CenturyLink Inc: Supervised a team of 50 techs, from different service lines such as Unix/Wintel/SAN
• Ensuring smooth execution of all IT projects, managing an average 220+ active projects weekly
• Administered end-to-end project landscape, involving status tracking, risk assessment and management, escalation resolution, DR planning and testing, root cause investigations, and project recovery initiatives
• Introduced Kanban methodologies for project deliverables, thereby enhancing project management efficiency and productivity.

• Developed and optimized Disaster Recovery (DR) solutions for North American clients, aligning designs with predefined metrics and conducting regular validation exercises
• Consolidated operational requirements and collaborated with cross-functional teams to meet them, working closely with key stakeholders and account managers, Assisting with RFI, RFP responses
• Documented outcomes and procedures in the Recovery Solutions Document, in full compliance with the Statement of Work (SOW), delivering artifacts to Testing Manager; maintained 100% success rate in DR testing during tenure.

• Led server deployment, upgrades, OS migrations, and system decommissioning in Internal and External cloud environments
• Managed all phases of system development lifecycle for IT solutions
• Collaborated with clients and internal teams to plan and execute cloud migration projects
• Lead the Storage Migration Program where we planned and Migrated all old HDS storage to latest IBM V9000
• Migrated 2 PB data without any data loss or downtime.

• Provided pre/post-sales technical support for HP-UX, Linux, and Midrange Storage products, guiding the Sales team with solutions
• Managed resource allocation, training sessions, and escalations handling for operational efficiency
• Led a Lean Six Sigma project, reducing customer dissatisfaction (DSAT) by 75% and improving Average Handle Time (AHT) by 5 minutes
• Analyzed closed tickets proactively, increasing customer satisfaction and repeat business.