John Ratnakar

>As technical support engineer, I work on Authentication, Account management, and Sync vertical. For our S500 and ARR customers.

>Implemented AADConnect servers and resolve Azure AD connect sync errors.

>Hands-on experience in Microsoft Entra ID implementation related to Access Review, Identity Protection, risk-based conditional access, PIM, Terms of Use, and MFA.

>Worked on PIM to monitor and control all important resources in Azure.

>Device registration and troubleshooting complex hybrid AD join issues.

>Enterprise Application, App registration with SSO configuration.

>Hands-on experience on Conditional access policy and MFA

>SCIM provisioning implementations for applications.

>Proficient in handling major incidents/escalations.

>worked on SSPR and authentication methods.

>proficient in Azure KeyVault, HSM and have work experience with fixing those issues.

>B2B cross tenant collaboration

> Azure AD identity protection and deep analysis on understanding the issue and providing solution.

>Good knowledge on Entra access reviews and life cycle management.

>handled Azure AD application proxy issues with great intent.

>Azure RBAC and Azure AD user management

• Handling a team of ten members.
• working on Azure AD on demand projects for Volvo client.
• Integrating applications based on customer needs and configuring an SSO based on authentications types.
• Validating and granting API permissions for applications based on types.
• Renewing SAML certificates for the applications. Solving SSO issues for users.
• Configuring conditional access policy based on requirement and Azure MFA.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Handling Hybrid Azure AD join critical issues and resolving in first call.
• Integrating on-prem applications to Azure Application proxy.
• Managing Azure AD connect. Implementing critical changes on week ends.

• Supporting Global view point clients.
• Maintaining and administrating Azure AD profiles.
• Application configuration as per client requirements.
• Server maintains with an SLA 99.99%

• Covering IST clients and helping in resolve their issues over calls or an email.
• Configuring conditional access policy as per client requirement.
• Analyzing sing-in logs if any user gets blocked and restricting users for specific type of devices.
• Converting devices into Azure AD join/Register/Hybrid azure AD join
• Setting-up Azure MFA as second factor authentication for client users on demand.

• Covering EMEA region and helping Global customers to resolve their issues over calls or an email.
• Experienced in configuring Azure SAAS applications and troubleshooting.
• Configuring and troubleshooting Azure AD Application Proxy for on-Premises applications
• Understanding KCD flow and solving Application proxy issues.
• Good knowledge on Devices and converting them into Hybrid Azure AD join/Azure AD join/Azure AD register.
• Collecting NGC logs for complex device issues and troubleshooting after reading logs based on events.
• Setting-up an Azure MFA and troubleshooting.
• Configuring an Azure MFA with NPS extension and troubleshooting.
• NPS extension for VPN and RD web.
• Good experience on Azure AD connect and powershell.
• Setting-up an SCP based on domain type for device configuration
• Configuration of conditional access, App registration in Azure Portal

Responsibilities:

• Determine all tasks associated with patching products that could be affected by the vulnerability and determine the level of effort required to resolve this issue
• Determine Communication plan for internal/external resources and customers.
• Update the servers and troubleshoot if any problem arises during the update.
• Updating a wide range of Avaya products voice products like Sessions Managers, IP office suites Communications Managers.