John Sundhara Raj
Banking
Tiruchirapalli
Summary
Dynamic professional with a proven track record in branch business development, client management, and strategic planning. Dedicated to achieving exceptional results by leveraging expertise in fostering client relationships and driving growth within a reputable organization. Eager to embrace new challenges that promote continuous learning and skill enhancement while contributing to organizational success. A results-oriented mindset combined with a passion for innovation ensures a proactive approach to problem-solving and opportunity identification.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Branch Manager
LVB is now DBS BANK INDIA LTD
07.2022 - Current
- Overall responsible for service,Operations and sales for the branch.
- Responsible for overall cost control and revenue generations of the branch.
- Designed sales and service strategies to improve revenue and retention.
- Maximised branch revenue by optimising operations.
- Conducted customer feedback surveys to improve service levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed audits and checklists to achieve regulatory compliance.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Mentored staff to increase sales success and productivity.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
- Completed through credit checks to make accurate decisions about applications.
- Selected and mentored senior staff, creating successful leadership team.
- Built successful business culture focused on performance optimisation and goal attainment.
- Kept organisation in compliance with regulations and internal requirements.
- Reported successes, failures and new plans to governing body to guide decision-making.
Analyst
LVB is now DBS BANK INDIA LTD
05.2018 - 06.2022
- Handling all kind day to Day Branch operations works.
- responsible for service across business functions such as corporate banking and retail banking customers.
- Processing of KYC/AML Guidelines for account openings,Transaction monitoring,Cheque clearing,Customer service,Jewel loans,NPL accounts Current account,Customer servicing and Team Handling.
- Handling the CBG loan accounts of Fresh cases/renewal cases and monitoring the credit limits.
- Actions for the Recovery of NPL accounts.
- Trained and mentored employees to maximise team performance.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Reduced bank losses with strict adherence to all risk management policies.
- Identified and influenced continuous business adjustments to improve branch operations.
- Developed culture of success that rewarded performance, productivity and sales results.
- Cultivated relationships with key stakeholders and decision-makers as part of successful business practices
- Contributed to scheduled audits and reconciliations, reducing errors with impeccable attention to detail.
- Improved decision-making by utilising current data on market conditions, customer numbers and sales levels
Analyst
Lvb is now DBS BANK INDIA Ltd
07.2017 - 04.2018
- Responsible for service across business such as Corporate ba nking and retail banking.
- Handling all kinds of day to Day Branch operations,ensuring effiecient and smooth functioning
- Processing of KYC/AML Guidelines for account openings,Transaction monitoring,Cheque clearing,Customer service,Jewel loans,Current account,Customer servicing and Team Handling.
- Handling the CBG loan accounts of Fresh cases/renewal cases and monitoring the credit limits.
- Acheiving the branch targets and be a Topper in Bancassurance and Investment in Mutual Funds.
- Trained and mentored employees to maximise team performance.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Officer
Lvb is now DBS BANK INDIA LTD
09.2011 - 06.2017
- Pioneer in handling of new project for the conversion of MICR centre to CTS centre for PAN india.
- Allocation of CTS Polling center for PAN India.
- Responsible of entire clearing operations for the entire Southern Grid.
- Managed bank reconciliations and RBI accounts with accuracy and care, providing reliable ledger balancing.
- Handling Daily clearing Transactions,RECS transactions with due diligently
Asst Officer
Lakshmi Vilas Bank
07.2008 - 09.2011
- Based on the provided details for the role of Assistant Officer at Lakshmi Vilas Bank, here are eight tailored resume experience statements:
- Developed and implemented process improvements to enhance operational efficiency, resulting in streamlined workflows and increased team productivity.
- Collaborated with cross-functional teams to ensure compliance with banking regulations, mitigating risks and maintaining high standards of financial integrity.
- Assisted in the preparation of financial reports and analysis, providing insights that informed decision-making and strategic planning.
Bank Teller
LVB is now DBS BANK INDIA LTD
07.2008 - 07.2011
- Handling the Front end customer service desk and providing end to end financial solutions through cross selling financial products
- Identified oppourtunities for sales and referrals, contributing to the branch revenue growth
- uphold a high level of professionalism and confidentiality in all interactions
- provided Exceptional customer service, resolving complex issues and addressing inquiries
- Tallying the clearing house balance with Balance with other banks
- Maintained up to date knowledge of products and services to effectively assist Customers
- Adhered to strict financial and customer data guidelines to avoid breaches and information misuse.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
- Cashed customer cheques, including verifying identification and checking account balances in accordance with bank policy.
- Prepared official cheques for customers and internal bank needs.
- Assisted auditors in identifying information necessary to complete audit activities.
- Participated in formal and informal training to maintain up-to-date knowledge of banking technologies and laws.
- Recognised sales opportunities and cross-sold financial products by making quality referrals to meet assigned teller goals.
- Responded to and assisted customers with account inquiries and updates.
Education
Master of Business Administration - Marketing
Bishop Heber College
TrichyFoundation Degree in Arts - Computer Science
Bishop Heber College
TrichyA-Levels - Science
RC higher Secondary school
TrichyGCSEs - Science
Montfort Matriculation school
ManaparaiSkills
Strategic decision making
Team leadership
Sales strategy
Client relationship management
Performance optimization
Regulatory compliance
Credit assessment
KYC/AML compliance
Business planning
Cross-selling strategies
Process improvement
Customer service
Loan management
Decision-making
Branch operations management
Sales development
Coaching and mentoring
Risk analysis
Client acquisition
Banking
Strategic planning
Excellent work ethic
Business development
Staff management
Work prioritization
Education
other,other,other,other
Languages
4,B2
Timeline
Branch Manager
LVB is now DBS BANK INDIA LTD
07.2022 - Current
Analyst
LVB is now DBS BANK INDIA LTD
05.2018 - 06.2022
Analyst
Lvb is now DBS BANK INDIA Ltd
07.2017 - 04.2018
Officer
Lvb is now DBS BANK INDIA LTD
09.2011 - 06.2017
Asst Officer
Lakshmi Vilas Bank
07.2008 - 09.2011
Bank Teller
LVB is now DBS BANK INDIA LTD
07.2008 - 07.2011
Foundation Degree in Arts - Computer Science
Bishop Heber College
A-Levels - Science
RC higher Secondary school
GCSEs - Science
Montfort Matriculation school
Master of Business Administration - Marketing
Bishop Heber College