John Isaac Paul B E
Banking Fraud Risk Management
#15/37 Arunachallam St, Purasaiwakkamm, Chennai,Tamil Nadu
Summary
Accomplished analytical professional with experience in Human Resources and Risk Management. Empowered, creative and flexible self-starter with a proven ability to work independently or collaboratively with a team to develop opportunities and partnerships that further establish organizational goals.
Overview
7
7
years of professional experience
Work History
Fraud Detection Analyst
Citibank N.A
Chennai
03.2022 - Current
- Handed detected fraud transactions on live bases on Clients' accounts
- Worked closely with the Ministry of Home Affairs (Cybercrime police department) To identify the fraudsters.
- Collaborated with team members to discuss fraud trends and brainstorm methods to curtail fraud.
- Analyzed large amounts of data to find patterns of fraud and anomalies. Analysis for account takeover fraud cases.
- Investigate Sim jacking, Skimming and Online banking login attempts and verify client's authenticity.
- Examine VIP clients' accounts daily to prevent potential misuse, declines, and service delays.
Senior Executive-Banking and Credit Card Operation
Citibank N.A
Chennai
09.2019 - 02.2022
- Managed the highest escalated client queries and complaints (Nodal officer escalations) and consistently exceeded TAT targets for query resolution.
- In- Charge of client experience & effective feedback mechanism within the bank as a front-end consumer-facing channel associate. Monitored the productivity and quality of resolutions of team members.
- Working knowledge of operations and procedures applicable and transaction processing in Credit cards and Banking. Initiated process enhancements, thereby providing quicker resolution of client complaints received by the bank.
Senior Client Resolution Officer
Citibank N.A
Chennai
10.2016 - 08.2019
- Handling inbound calls for credit cards and rendering client service to Citi Customers. Handed escalation calls, gave end-to-end resolution, and performed as an SME for the team.
- Resolving the queries of clients based on application status, payment patterns, bill structures (item-wise), calculations, etc.,
- Constantly expanding knowledge base when it comes to client relations. Exceptional interpersonal and communication skills. Works closely with customers to give the best resolution to client queries and issues faced.
Education
Bachelor of Arts - B.com
ST. THOMAS UNIVERSITY
Chennai04.2016
MBA - Finance
PONDICHERRY UNIVERSITY LOYOLA COLLEGE
ChennaiSkills
- Leadership
- Communication
- Self-motivation
- Decision Making
- Mentor
- Process Enhancement
Languages
English
Tamil
Telugu
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fraud Detection Analyst
Citibank N.A
03.2022 - Current
Senior Executive-Banking and Credit Card Operation
Citibank N.A
09.2019 - 02.2022
Senior Client Resolution Officer
Citibank N.A
10.2016 - 08.2019
Bachelor of Arts - B.com
ST. THOMAS UNIVERSITY
MBA - Finance
PONDICHERRY UNIVERSITY LOYOLA COLLEGE
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