L2 Network Engineer 4 Years 10 Months Alliance Broadband Services Private Limited | Visakhapatnam | 07.2021 - 05.2026
Layer-2 Services & Troubleshooting
Implemented switching protocols to enhance network connectivity and minimize downtime
Conducted monitoring and fault isolation to ensure system reliability and reduce service interruptions
Applied configurations and managed changes to enhance system performance and support user needs
Provided customer troubleshooting support and maintained documentation
Managed incidents to restore service promptly
Show Description
Junior System Engineer 1 Year 11 Months ABIZ7 Technologies Private Limited | Visakhapatnam | 01.2018 - 12.2019
Configured systems to optimize performance and reliability
Provided troubleshooting and support to resolve technical issues efficiently
Executed routine backups to safeguard data integrity
Developed documentation for system processes to facilitate knowledge sharing
monitoring and maintenance
system installations
Show Description
Customer Service Advisor 2 Years 1 Month Concentrix Daksh Services India Private Limited | Visakhapatnam | 11.2015 - 12.2017
Managed inbound customer calls for healthcare support queues, ensuring timely resolution of inquiries.
Resolved billing, account, and service inquiries using company knowledge base, contributing to higher customer satisfaction.
Documented customer interactions in CRM and ticketing systems, ensuring accurate service history for future reference.
Show Description