JOHNRAO SADHU

Vendor Collection Billing Process.

• Checking the collection payout file for all products with an approved grid, and taking the business head's approval for billing.
• Sharing the provision file with the finance team for collection payout.
• Processing all billing received from the vendor according to the payout for all products.
• Handled entire billing functions with strict adherence to deadlines.
• Ensured all charges matched the provided service details.
• Confirmed vendor billing files were correctly received.
• Coordinated billing processes with the finance department for promptness.
• Resolved billing queries efficiently for prompt resolutions.
• Generated daily MIS reports detailing billing invoices received and pending.
• Published weekly MIS report for payment status.

Vendor onboarding and agent onboarding for collection.

• Facilitated the introduction of new vendors and agents according to company requirements.
• Ensure uniformity in onboarding by creating standardized checklists and completing KYC checks per the SOP.
• Coordinated efficiently with RCM/Bankers during the onboarding process to maintain transparency.
• Resolved onboarding disputes through appropriate channels.
• Implemented an ethics policy through detailed supplier assessments.
• Coordinated with the TRPM, Vigilance, and Vendor Management teams to obtain approvals.
• Delivered evaluations resulting in streamlined onboarding.
• Established thorough records for auditing and business support.
• Involve in UAT processes and system rollout to build vendor and agent applications.
• Ensured accurate maintenance of vendor-agent documents.
• Issued daily updates on pendency through MIS reports to the collection team.

• Effectively managed and neutralized conflict with a professional demeanor.
• Problem-solving involves constant navigation through multiple computer screens and systems.
• Working in a fast-paced environment with little downtime and a rigorous schedule.
• Handling emails on a priority basis, I handled multiple escalated cases.
• Monitoring of workflow in the absence of the Team Leader.
• Published daily MIS of calling data with the team and manager.
• Participate in UAT and the system for the preparation of CRM.

• Assisted customers with product-related questions, feedback, and complaints. ·
• Provided exceptional, high-level customer support for inbound calls.
• Maintaining a professional attitude throughout heated situations is of high demand.
• Problem-solving involves constant navigation through multiple computer screens and systems.
• Working in a fast-paced environment with little downtime and a rigorous schedule.
• Responsible for accurate information and providing confirmation of any changes. ·
• Contribute ideas on ways to resolve problems to better serve the customer, and/or improve productivity.
• Solved process-related issues by coordinating with the head office, central operation team