Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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JOHNRAO SADHU

MUMBAI

Summary

Results-driven banking professional with six years of comprehensive experience in both banking and private sectors. Demonstrates exceptional customer service skills alongside a robust understanding of financial products and collection processes. Proven track record of enhancing client satisfaction and streamlining operations. Seeking to leverage expertise to contribute to a forward-thinking financial institution.

Overview

7
7
years of professional experience

Work History

Assistant Manager Collection Strategy

RBL BANK
MUMBAI
12.2021 - Current

Vendor Collection Billing Process.

  • Checking the collection payout file for all products with an approved grid, and taking the business head's approval for billing.
  • Sharing the provision file with the finance team for collection payout.
  • Processing all billing received from the vendor according to the payout for all products.
  • Handled entire billing functions with strict adherence to deadlines.
  • Ensured all charges matched the provided service details.
  • Confirmed vendor billing files were correctly received.
  • Coordinated billing processes with the finance department for promptness.
  • Resolved billing queries efficiently for prompt resolutions.
  • Generated daily MIS reports detailing billing invoices received and pending.
  • Published weekly MIS report for payment status.

Vendor onboarding and agent onboarding for collection.

  • Facilitated the introduction of new vendors and agents according to company requirements.
  • Ensure uniformity in onboarding by creating standardized checklists and completing KYC checks per the SOP.
  • Coordinated efficiently with RCM/Bankers during the onboarding process to maintain transparency.
  • Resolved onboarding disputes through appropriate channels.
  • Implemented an ethics policy through detailed supplier assessments.
  • Coordinated with the TRPM, Vigilance, and Vendor Management teams to obtain approvals.
  • Delivered evaluations resulting in streamlined onboarding.
  • Established thorough records for auditing and business support.
  • Involve in UAT processes and system rollout to build vendor and agent applications.
  • Ensured accurate maintenance of vendor-agent documents.
  • Issued daily updates on pendency through MIS reports to the collection team.

Customer Service Representative Team Lead

FOREVER LIVING PRODUCTS
MUMBAI
07.2019 - 12.2021
  • Effectively managed and neutralized conflict with a professional demeanor.
  • Problem-solving involves constant navigation through multiple computer screens and systems.
  • Working in a fast-paced environment with little downtime and a rigorous schedule.
  • Handling emails on a priority basis, I handled multiple escalated cases.
  • Monitoring of workflow in the absence of the Team Leader.
  • Published daily MIS of calling data with the team and manager.
  • Participate in UAT and the system for the preparation of CRM.

Customer Service Representative

INDIABULLS HOME LOANS
MUMBAI
07.2017 - 05.2019
  • Assisted customers with product-related questions, feedback, and complaints. ·
  • Provided exceptional, high-level customer support for inbound calls.
  • Maintaining a professional attitude throughout heated situations is of high demand.
  • Problem-solving involves constant navigation through multiple computer screens and systems.
  • Working in a fast-paced environment with little downtime and a rigorous schedule.
  • Responsible for accurate information and providing confirmation of any changes. ·
  • Contribute ideas on ways to resolve problems to better serve the customer, and/or improve productivity.
  • Solved process-related issues by coordinating with the head office, central operation team

Education

MBA - MBA in Finance (online)

D.Y. Patil University
Pune
11-2024

Bachelor of Science - Bsc. Computer Science

Valia College
Mumbai
06-2017

Skills

  • Onboarding
  • Advanced Excel
  • Audit support
  • MIS
  • Clear communication skills
  • Communication skills
  • Analytical thinking

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Affiliations

  • Participate in UAT and system for preparation of CRM
  • Participate in UAT and system implementation for digitization onboarding process Took
  • Ownership of learning a new process migration. Rate of interest (ROI)

Timeline

Assistant Manager Collection Strategy

RBL BANK
12.2021 - Current

Customer Service Representative Team Lead

FOREVER LIVING PRODUCTS
07.2019 - 12.2021

Customer Service Representative

INDIABULLS HOME LOANS
07.2017 - 05.2019

MBA - MBA in Finance (online)

D.Y. Patil University

Bachelor of Science - Bsc. Computer Science

Valia College
JOHNRAO SADHU