Johny Dadlani
Senior Operations Manager
Ahmedabad
Summary
Forward-thinking Senior Manager adept at managing teams of 20+ employees with direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Senior Manager, Financial Modeling
S&P Global Market Intelligence
06.2013 - Current
- Managing a team of 20+ financial modeling experts empowered to deliver client value-driven solutions.
- Building Financial Models and resolving client queries on data related questions for Banks, Insurance Companies, and large financial corporations in the areas of credit risk, market share, macro-economic, line of business and geography analysis across P&C, Life and Health sectors.
- Converting Strategic Initiatives to actionable team goals/priorities and constantly developing them with changing team dynamics and organizational changes.
- Global Ambassador for cultural initiatives curated from employee feedback and organizational values.
- Participating in client visits for new projects, application implementation, troubleshooting, and gathering specifications for new projects.
- Driving automation and LEAN initiatives that lead to high performance for individuals and teams in desktop solutions.
- Workflow planning/Capacity planning to ensure the tasks and client deliverables are executed in a timely manner and providing guidance/feedback as required
- Driving hiring initiatives to onboard new talents within the team including internal mobility, external hiring through job boards and campus visits.
- Launching new tools on the platform, performing product research, Stakeholder Collaboration and participation in Go to Market Strategies
- Working on Banking industry analytical solutions that impact the clients focus basis current market demands
- Account Management of Insurance and Banking clients by continuing to monitor their subscriptions, revenues, and new up-sell opportunities.
- Testing and Implementing Artificial Intelligence (AI) driven solutions to create new product portfolio and capture niche client segments.
Executive, Customer Relations
Vodafone India Services Pvt. Ltd.
10.2010 - 06.2013
- Responsibilities included monitoring calls and e-mails, daily workflow reporting, performing audits on client queries/concerns and creating procedures to address the common queries
- Handling critical complaints/escalations related to billing, network and refunds and providing resolution by collaborating with NUC & Credit Admin teams.
- Provided valuable feedback to management regarding potential improvements to products or services based on customer insights gathered during interactions.
- Contributed significantly towards winning prestigious industry awards recognizing outstanding levels of service delivery excellence achieved by our department.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
MBA -
ICFAI UNIVERSITY
06.2008 - 05.2012
Bachelor’s in commerce -
GUJARAT UNIVERSITY
Ahmedabad 04.2005 - 03.2008
Skills
Operations Management
undefinedAccomplishments
- Cultivating and Nurturing network of professionals from diverse backgrounds and skillsets.
- Awarded Manager of the quarter across all global offices within S&P Global during 2021 and 2022.
- Ability to volunteer and contribute to society through CSR activities like Skill Development Programs for differently abled kids/students and supporting the needy sections of the society.
Additional Information
Feel free to reach out in case of any clarification on the above details.
Passion Interests
- Decentralized Finance
- Sharing new insights using structured/ unstructured Data Analysis
- Volunteering for social causes and encouraging larger participation through local NGO tie-ups.
- Travelling to client locations, participating in roadshows and events to promote the products and services.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementWork-life balanceStock Options / Equity / Profit SharingTimeline
Senior Manager, Financial Modeling
S&P Global Market Intelligence
06.2013 - Current
Executive, Customer Relations
Vodafone India Services Pvt. Ltd.
10.2010 - 06.2013
MBA -
ICFAI UNIVERSITY
06.2008 - 05.2012
Bachelor’s in commerce -
GUJARAT UNIVERSITY
04.2005 - 03.2008
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