Joydeep Chanda
Raniganj
Summary
Results-driven Senior Branch Manager recognized for high productivity and efficient task completion. Specialize in strategic planning, operational leadership, and customer relationship management. Excel in communication, problem-solving, and team motivation, ensuring seamless branch operations and outstanding client service.
Overview
20
20
years of professional experience
Work History
Senior Branch Manager
HDFC Bank Ltd
07.2022 - Current
- Led branch operations to ensure compliance with banking regulations and policies.
- Mentored staff to enhance customer service and operational efficiency.
- Developed and implemented strategies for improving sales and branch performance.
- Oversaw daily branch activities to ensure a high level of customer satisfaction.
- Generated leads and improved sales conversions.
- Facilitated communication between upper management and lower level employees regarding company policies, procedures, goals.
- Coordinated marketing campaigns designed to attract new customers as well as retain existing ones.
- Developed and maintained relationships with customers and business partners in order to maximize customer satisfaction and loyalty.
- Analyzed competitors and market trends to facilitate business growth.
Branch Manager
ICICI Bank Ltd
01.2021 - 07.2022
- Responsible for increasing the GL size of the branch from 8 crores to 16 crores, ran the branch profitably, looked for prospects in the catchment area and gained an edge over the competitors.
- Monitoring the performance of other team members.
- Evaluating the performance of the team members hereby improving their skills and enhancing their efficiency in the branch thus creating a healthy environment.
Deputy Branch Manager
ICICI Bank Ltd
01.2015 - 01.2021
- Looking after both sales and operational parameters of the branch.
- Monitoring the performance of other staff and various other administrative work.
- Strategic decision making for development of the branch business.
- Authorizing transactions and making the branch compliant in all parameters as per the policies and guidelines of the organization.
- Facing audit and compliance.
- The role demands self-sourcing of business and running the branch profitably.
- Increasing the GL size from 0 to 30 crores of the branch.
- Qualified for many awards and prizes during the contest period.
Assistant Manager
Axis Bank Ltd
01.2012 - 01.2015
- The profile demands for servicing of customer request, looking after the operations of the branch designated from time to time like locker, branch deliverables, handling cash, day to day processing of branch transaction, servicing gold loan customers, disbursements of loans, vault operations handling, checking of vouchers, handling customers escalation, audit and compliance, selling of products like life insurance, mutual funds, fixed deposits, forex and asset products.
Accounts Executive (Operations)
Muthoot Group
01.2010 - 01.2012
- Handling the day-to-day operational activities of the branch, cross selling of the various products and sending daily, weekly and yearly reports to the corporate office.
- Looking after the promotional and marketing activities of the branch.
- Additionally, monitoring the performance of other staff and various other administrative works.
- Strategic decision making for development of the branch business.
- Preparation of Bank Reconciliation Statement, Probable Loss Statement, operating the CRM software.
- Complying with the KYC norms, proper documentation for Gold loan and disbursement of the loan, handling vault operations.
Business Development Executive
Adept Technology
01.2006 - 01.2007
- Increased revenue by acquiring new clients through targeted research on job portals and Google search.
- Conducted meetings with prospective clients, converting them into customers while maintaining long-term relationships.
Education
MBA - Finance & Marketing
Presidency Business School
01-2009
Bachelors in Business Management - Marketing
Acharya Institute of Management & Sciences
01-2006
+2 - Commerce
Assembly of God Church School
Ukhra01-2003
10th -
Assembly of God Church School
Ukhra01-2001
Skills
- Microsoft Office Suite
- Regulatory compliance
- Sales strategy
- Customer relationship management
- Team leadership
- Finacle banking software
Findings Results Accomplishments
- Bata, A good profit making company, the product lacks in design, prices too high, efficient management.
- Matrix, Has a good organizational hierarchy and a growing company working to achieve its mission through its vision.
Laurels
- National level Management fest winner of Business Plan 2008.
- Awarded for Highest Disbursement GLO in Loan Against Gold Business Since Inception from Axis Bank Pvt Ltd.
- Awarded for achievement in Digital Excellence 2.0 from ICICI Bank Pvt Ltd.
- Awarded for Specified Person of the Branch to advise on Life Insurance products and solutions from ICICI Bank Pvt Ltd.
- Awarded for winning Monsoon Magic from ICICI Bank Pvt Ltd.
- Awarded for exemplary performance in AJ Calling from ICICI Bank Pvt Ltd.
- Awarded for exemplary performance in Subharambh from ICICI Bank Pvt Ltd.
Positions Held During Studies
- Placement committee Coordinator heading the Database Management team in MBA
- Headed the finance event in Management fest 2008 in MBA
- News letter committee coordinator in MBA
- Quiz coordinator in BBM
Mobile Numbers
- 8585022653
- 9836345234
Projects Internships
- A survey on customer's perception towards Bata brands of footwear, Bata India Ltd, Regional Office, Bangalore, 6 Weeks
- An organization study, Matrix Cellular Services, 6 Weeks
Personal Information
- Category: General
- Blood Group: B+
- Date of Birth: 10/01/1984
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Award of Excellence for qualifying in the BBH Inner Circle Club East, Q4 2023
- Top Performer Award in HDFC Life
- Award of Excellence for qualifying in the BBH Inner Circle Training Program East, Q3 2023
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Senior Branch Manager
HDFC Bank Ltd
07.2022 - Current
Branch Manager
ICICI Bank Ltd
01.2021 - 07.2022
Deputy Branch Manager
ICICI Bank Ltd
01.2015 - 01.2021
Assistant Manager
Axis Bank Ltd
01.2012 - 01.2015
Accounts Executive (Operations)
Muthoot Group
01.2010 - 01.2012
Business Development Executive
Adept Technology
01.2006 - 01.2007
MBA - Finance & Marketing
Presidency Business School
Bachelors in Business Management - Marketing
Acharya Institute of Management & Sciences
+2 - Commerce
Assembly of God Church School
10th -
Assembly of God Church School