Joji George
Senior Executive
Thiruvananthapuram
Summary
A flexible individual with reliable and possess excellent time keeping skills. An enthusiastic, self-motivated, reliable, responsible and hard working person and also able to work well both in a team environment as well as using own initiative.
Overview
2
2
years of professional experience
2
2
Languages
8
8
years of post-secondary education
Work History
Senior Executive
RM Education Solutions India
04.2022 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Improved Communication skills by entering to Inbound Calls.
- Managed to handle average of 30 calls per day.
- Prioritized Quality over numbers for better outcome.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Helped Team Members to acquire process knowledge through personal skills and tactics.
- Helped line manager to assist team to finish backlogs.
- Earned Star of Month Award twice.
- Created strategies to reduce customer emails and to increase customer satisfaction by analyzing trend of customer feedback.
- Helped team to meet company SLAs by extending shift hours.
- Maintained good relation with colleagues as well as managers.
- Prioritized responsibilities.
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives
Data Validation Trainee
Benefitalign Technologies Private Limited
11.2021 - 03.2022
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
- Supported departmental tasks to increase understanding of industry processes.
- Shadowed senior team members to learn all related jobs and tasks.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
Education
Bcom Computer Applications -
Marian College of Arts & Science, Kerala University
Higher Secondary - Humanities
St Thomas HSS, Kiliyanthara, HSE Kerala
06.2016 - 03.2024
Skills
Team WorkCommunicationAccessible
Growth Planning
Corporate Communications
Performance improvement
Mail handling
Sorting and labeling
Areas Of Interest
- MS Office and Excel
- Database
- Data analysis
- Communication
Personal Information
- Date of Birth: 05/08/1999
- Gender: Male
- Nationality: India
- Marital Status: Single
Timeline
Senior Executive
RM Education Solutions India
04.2022 - Current
Data Validation Trainee
Benefitalign Technologies Private Limited
11.2021 - 03.2022
Higher Secondary - Humanities
St Thomas HSS, Kiliyanthara, HSE Kerala
06.2016 - 03.2024
Bcom Computer Applications -
Marian College of Arts & Science, Kerala University