A flexible individual with reliable and possess excellent time keeping skills. An enthusiastic, self-motivated, reliable, responsible and hard working person and also able to work well both in a team environment as well as using own initiative.
Overview
2
2
years of professional experience
2
2
Languages
8
8
years of post-secondary education
Work History
Senior Executive
RM Education Solutions India
04.2022 - Current
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Improved Communication skills by entering to Inbound Calls.
Managed to handle average of 30 calls per day.
Prioritized Quality over numbers for better outcome.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Identified and communicated customer needs to supply chain capacity and quality teams.
Leveraged data and analytics to make informed decisions and drive business improvements.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Established team priorities, maintained schedules and monitored performance.
Helped Team Members to acquire process knowledge through personal skills and tactics.
Helped line manager to assist team to finish backlogs.
Earned Star of Month Award twice.
Created strategies to reduce customer emails and to increase customer satisfaction by analyzing trend of customer feedback.
Helped team to meet company SLAs by extending shift hours.
Maintained good relation with colleagues as well as managers.
Prioritized responsibilities.
Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives
Data Validation Trainee
Benefitalign Technologies Private Limited
11.2021 - 03.2022
Learned new materials, processes, and programs quickly.
Attended training courses to build understanding of processes, techniques, and industry.
Acted with integrity, honesty and knowledge to promote culture of company.
Interacted with customers under supervision to support operational objectives.
Filled out timesheets and paperwork according to identified requirements.
Supported departmental tasks to increase understanding of industry processes.
Shadowed senior team members to learn all related jobs and tasks.
Developed effective improvement plans in alignment with goals and specifications.
Collected, arranged, and input information into database system.
Education
Bcom Computer Applications -
Marian College of Arts & Science, Kerala University
Higher Secondary - Humanities
St Thomas HSS, Kiliyanthara, HSE Kerala
06.2016 - 03.2024
Skills
Team Workundefined
Areas Of Interest
MS Office and Excel
Database
Data analysis
Communication
Personal Information
Date of Birth: 05/08/1999
Gender: Male
Nationality: India
Marital Status: Single
Timeline
Senior Executive
RM Education Solutions India
04.2022 - Current
Data Validation Trainee
Benefitalign Technologies Private Limited
11.2021 - 03.2022
Higher Secondary - Humanities
St Thomas HSS, Kiliyanthara, HSE Kerala
06.2016 - 03.2024
Bcom Computer Applications -
Marian College of Arts & Science, Kerala University