Summary
Overview
Work History
Education
Skills
Areas Of Interest
Personal Information
Timeline
Generic

Joji George

Senior Executive
Thiruvananthapuram

Summary

A flexible individual with reliable and possess excellent time keeping skills. An enthusiastic, self-motivated, reliable, responsible and hard working person and also able to work well both in a team environment as well as using own initiative.

Overview

2
2
years of professional experience
2
2
Languages
8
8
years of post-secondary education

Work History

Senior Executive

RM Education Solutions India
04.2022 - Current
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Improved Communication skills by entering to Inbound Calls.
  • Managed to handle average of 30 calls per day.
  • Prioritized Quality over numbers for better outcome.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Helped Team Members to acquire process knowledge through personal skills and tactics.
  • Helped line manager to assist team to finish backlogs.
  • Earned Star of Month Award twice.
  • Created strategies to reduce customer emails and to increase customer satisfaction by analyzing trend of customer feedback.
  • Helped team to meet company SLAs by extending shift hours.
  • Maintained good relation with colleagues as well as managers.
  • Prioritized responsibilities.
  • Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives

Data Validation Trainee

Benefitalign Technologies Private Limited
11.2021 - 03.2022
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Interacted with customers under supervision to support operational objectives.
  • Filled out timesheets and paperwork according to identified requirements.
  • Supported departmental tasks to increase understanding of industry processes.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.

Education

Bcom Computer Applications -

Marian College of Arts & Science, Kerala University

Higher Secondary - Humanities

St Thomas HSS, Kiliyanthara, HSE Kerala
06.2016 - 03.2024

Skills

Team Workundefined

Areas Of Interest

  • MS Office and Excel
  • Database
  • Data analysis
  • Communication

Personal Information

  • Date of Birth: 05/08/1999
  • Gender: Male
  • Nationality: India
  • Marital Status: Single

Timeline

Senior Executive

RM Education Solutions India
04.2022 - Current

Data Validation Trainee

Benefitalign Technologies Private Limited
11.2021 - 03.2022

Higher Secondary - Humanities

St Thomas HSS, Kiliyanthara, HSE Kerala
06.2016 - 03.2024

Bcom Computer Applications -

Marian College of Arts & Science, Kerala University
Joji GeorgeSenior Executive