Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Jomol Daniel

Deputy Manager
Pune,Maharashtra

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Deputy Manager of Operations

Concentrix
Pune, Maharashtra
02.2022 - Current
  • Identified procedure or process changes required to improve performance and productivity.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Advanced productivity KPIs to achieve key business goals and objectives.

Team Lead

Convergys
Pune, Maharashtra
09.2020 - 02.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Quality Supervisor

Convergys
Pune, Maharashtra
03.2014 - 09.2017
  • Established inspection equipment to meet quality control standards.
  • Maintained QA programs.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Oversaw department of Number by supervising daily operations, providing technical support and coordinating personnel.

Customer Service Associate

Convergys
Pune, Maharashtra
05.2012 - 03.2014
  • Developed and actualized customer service initiatives to decrease wait times.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded goals through effective task prioritization and great work ethic.

Customer Service Representative

3
Pune, Maharashtra
09.2009 - 03.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Education

Bachelor Of Commerce - Economics

Pune University
Pune
06.2003 - 03.2007

SSC - 10th -

Mount Carmel Convent High School
Pune
06.1999 - 03.2000

12th - Commerce

Poona College
Pune
07.2001 - 03.2002

Skills

    Process and procedure development

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Timeline

Deputy Manager of Operations

Concentrix
02.2022 - Current

Team Lead

Convergys
09.2020 - 02.2022

Quality Supervisor

Convergys
03.2014 - 09.2017

Customer Service Associate

Convergys
05.2012 - 03.2014

Customer Service Representative

3
09.2009 - 03.2011

Bachelor Of Commerce - Economics

Pune University
06.2003 - 03.2007

12th - Commerce

Poona College
07.2001 - 03.2002

SSC - 10th -

Mount Carmel Convent High School
06.1999 - 03.2000

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Jomol DanielDeputy Manager