Jon Haslam
Franklin
Summary
Dynamic Marketing Manager with a proven track record at OneAmerica Financial, enhancing brand visibility and customer engagement through innovative marketing strategies and effective communications. Excelling in project management, writing, and leading cross-functional teams to success. Demonstrates exceptional ability to connect with audiences and drive initiatives forward.
Overview
11
11
years of professional experience
Work History
Marketing Manager
OneAmerica Financial
2021.04 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
Senior Customer Service Associate
Capital Group
2015.11 - 2021.01
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Drove engagement with internal audiences through company marketing and reporting.
Program & Community Coordinator
Youth First Inc.
2014.08 - 2015.08
- Coordinated evidenced-based programs, ensuring efficient use of resources and maximum impact on the community.
- Conducted research on best practices in community development, incorporating findings into program improvements.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Secured $125,000 in grant money for Posey County's prevention-based projects.
Editorial Intern
Tucker Publishing Group
2013.06 - 2013.12
- Participated in weekly meetings with editorial staff to discuss current events, story ideas, and upcoming deadlines.
- Assisted with the planning and execution of editorial calendars to ensure timely publication of materials and maintain consistency across platforms.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Education
Bachelor of Science - Rhetoric And Composition
University of Southern Indiana
Evansville, IN2013
Skills
- Marketing
- Communications
- Writing
- Customer Engagement
- Project Management
Timeline
Marketing Manager
OneAmerica Financial
2021.04 - Current
Senior Customer Service Associate
Capital Group
2015.11 - 2021.01
Program & Community Coordinator
Youth First Inc.
2014.08 - 2015.08
Editorial Intern
Tucker Publishing Group
2013.06 - 2013.12
Bachelor of Science - Rhetoric And Composition
University of Southern Indiana
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