Jon Haslam
Franklin
Summary
Dynamic Marketing Manager with a proven track record at OneAmerica Financial, enhancing brand visibility and customer engagement through innovative marketing strategies and effective communications. Excelling in project management, writing, and leading cross-functional teams to success. Demonstrates exceptional ability to connect with audiences and drive initiatives forward.
Overview
11
11
years of professional experience
Work History
Marketing Manager
OneAmerica Financial
Indianapolis, IN
04.2021 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
Senior Customer Service Associate
Capital Group
Indianapolis, IN
11.2015 - 01.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Drove engagement with internal audiences through company marketing and reporting.
Program & Community Coordinator
Youth First Inc.
Evansville, IN
08.2014 - 08.2015
- Coordinated evidenced-based programs, ensuring efficient use of resources and maximum impact on the community.
- Conducted research on best practices in community development, incorporating findings into program improvements.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Secured $125,000 in grant money for Posey County's prevention-based projects.
Editorial Intern
Tucker Publishing Group
Evansville, IN
06.2013 - 12.2013
- Participated in weekly meetings with editorial staff to discuss current events, story ideas, and upcoming deadlines.
- Assisted with the planning and execution of editorial calendars to ensure timely publication of materials and maintain consistency across platforms.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Education
Bachelor of Science - Rhetoric And Composition
University of Southern Indiana
Evansville, IN2013
Skills
- Marketing
- Communications
- Writing
- Customer Engagement
- Project Management
Timeline
Marketing Manager
OneAmerica Financial
04.2021 - Current
Senior Customer Service Associate
Capital Group
11.2015 - 01.2021
Program & Community Coordinator
Youth First Inc.
08.2014 - 08.2015
Editorial Intern
Tucker Publishing Group
06.2013 - 12.2013
Bachelor of Science - Rhetoric And Composition
University of Southern Indiana