Jone Lourdes Kiran T.F
Chennai
Summary
With extensive 5+ years of experience working in operations and customer success roles, I have been responsible for managing various aspects of business operations and project management. Skilled in developing and implementing operational strategies for customer success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Consultant, Project Success
Cint
03.2024 - Current
- Collaborating with survey programmers, third-party vendors and partners for the implementation of online surveys and data collection.
- Leading acoping discussions with key stakeholders.
- Training and mentoring team on new platform and process.
- Involved in bidding and feasibility checks for projects.
- Responsibe for post-delivery project closing, final invoicing to accounting.
Senior Customer Success Representative
CINT
Chennai
05.2022 - 02.2024
- Manage sample only, Ad Hoc, trackers, regional (EMEA), and international projects
- Participate in client meetings with the main purpose of (1) maintaining and strengthening the relationship, and (2) onboarding new clients
- Handle set up and implementation of new and pre-existing projects
- Accurate bidding based on specific customer needs
- Creating long-lasting relationships with clients during post-sales, project delivery, and post-delivery
- Ensure clear communication and outline of project requirements and timelines with other teams to successfully deliver the project
- Ensure timely delivery by all groups involved in all project phases by providing timely status reports, project analysis, and recommendations
- Identify project risks, budget issues, and timeline concerns
- Advocating customer needs/issues across internal departments, suggesting best approaches/practices
Customer Success Representative
CINT
Chennai
06.2019 - 04.2022
- Multi-lingual technical support and training for customers who use the company's DIY platform offering sample provision for online market research studies CAWI
- End-to-end project management of international online market research studies API
- Ongoing feedback to the development team in order to improve sampling tools
- Ongoing communication with external programming agencies, sample suppliers, and data processing teams
- Project manager and fieldwork management experience in market research projects, all at different stages of the project lifecycle
- Management of Zendesk
- Proactively offered reliable customer service and solid consultation, with the goal, to turn my customer into promoters
- Provided a fast and effective turnaround for a wide range of global project
Education
MBA -
Liverpool John Moores University
02.2023
PGDM -
Institute of Management and Technology
Ghaziabad01.2022
B.E -
Velammal Engineering College
Chennai, Tamil Nadu05.2019
HSC -
CK School
Cuddalore, Tamil Nadu05.2015
Skills
- Client Relation
- Business Management
- Market Analysis
- Strong written and verbal communication
- Market Research
- Quantitative Research
- Project delivery
- Data Analysis
- Zendesk
- Cortex
- Excel
- Python
- API
- PowerBI
- JIRA
- Project Consulting
- Strategic planning
Certification
MAS Masterclass Certified
Projects
Influence of AI system in customer retention in the MR industry., Power BI, Excel Comparison of data in sports., Python (Jupyter notebook) Designing ATV bike
Personal Information
Relocation: ready to relocate if needed
Languages
English
Proficient
C2
Timeline
Senior Consultant, Project Success
Cint
03.2024 - Current
Senior Customer Success Representative
CINT
05.2022 - 02.2024
Customer Success Representative
CINT
06.2019 - 04.2022
MBA -
Liverpool John Moores University
PGDM -
Institute of Management and Technology
B.E -
Velammal Engineering College
HSC -
CK School