Hsr Aditya Jonnalagadda
Hyderabad
Summary
Dynamic Process Specialist with proven success at Cognizant Technology Solutions, adept at leading teams to drive operational excellence through innovative process improvements and data-driven strategies. Expertise in agile methodologies, risk assessment, and coaching to enhance performance, and promote continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Specialist - Learning & Development
Cognizant Technology Solutions
Hyderabad
10.2024 - Current
- Leading a team of 25+ with cross-training initiatives to enhance performance and agility.
- Developing and enforcing SOPs across diverse project levels for standardization.
- Driving process improvements to ensure seamless transitions and operational efficiency.
- Applying FMEA best practices to optimize workflows and minimize risks.
- Managing escalations with a focus on timely, customer-centric resolutions.
- Analyzing support trends to resolve complex issues, and close process gaps.
- Facilitating knowledge transfer through structured change management and feedback integration.
- Continuously evaluating processes to drive innovation and improve project execution.
Process Trainer (Microsoft Client)
Cognizant Technology Solutions
Hyderabad
12.2020 - 09.2024
- Led new hire onboarding and training programs, aligning with business objectives.
- Collaborated across teams to define requirements, and ensure seamless process integration.
- Utilized data analytics to drive strategic insights and support decision-making.
- Automated data workflows enhance efficiency in incentive and performance tracking.
- Improved channel partner experience by converting business needs into technical deliverables.
- Conducted regular process audits to ensure compliance with defined standards.
Finance Executive and Regional Coordinator
Forte Solutions Pvt Ltd (for Royal Enfield)
05.2017 - 01.2020
- Managing vehicle allocations and billing via SAP MM, ensuring on-time deliveries.
- Conducting product consultations and needs assessments to drive customized sales solutions.
- Analysing DMS reports to forecast trends and support data-driven decisions.
- Coordinating with regional stakeholders to streamline sales and procurement.
- Supporting logistics through data tracking and inventory optimization.
Education
MBA - Finance & Marketing
Sir CR Reddy College of Engineering
Eluru04-2017
B.com (Computers) - Financial Management
Venkata Rama Degree College
Nandigama04-2015
Skills
- Team leadership
- Process articulation
- Agile methodologies
- Process improvement
- Data analysis and risk assessment
- Training and coaching
Certification
- Certified Scrum Master
- Business analytics in process management operations
- Ethical use of AI for business management
- Prompt engineering for AI tool usage
- Facet and Edge training certifications
Languages
Languages Known – Telugu, Hindi, English
Accomplishments
Best Performer Award (OEM): awarded in Q1, Q3, and Q4 of 2022 for exceptional escalation handling and customer service
Best Trainer Award: recognized in H2 2023 for excellence in training and coaching incentive program teams
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Process Specialist - Learning & Development
Cognizant Technology Solutions
10.2024 - Current
Process Trainer (Microsoft Client)
Cognizant Technology Solutions
12.2020 - 09.2024
Finance Executive and Regional Coordinator
Forte Solutions Pvt Ltd (for Royal Enfield)
05.2017 - 01.2020
MBA - Finance & Marketing
Sir CR Reddy College of Engineering
B.com (Computers) - Financial Management
Venkata Rama Degree College
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