Jonty Bhardwaj

Dedicated and detail-oriented Post-Trade Analyst specializing in Payment Operations with extensive experience in managing and optimizing financial transactions across the EMEA and APAC regions. Expert in handling complex banking processes, facilitating seamless payment operations, and ensuring compliance with international standards. Proven ability to collaborate with global teams and intermediary banks to resolve transaction discrepancies efficiently.

• Executed PACS008 and PACS009 transactions, resolving crediting issues through effective liaison with intermediary banks.
• Managed MT910 and PACS004 transactions, ensuring accurate return processing.
• Intermediary Bank Communication: Investigate client withdrawals and deposits, utilizing swift messaging for effective resolution with intermediary banks.
• Managed client service requests from Client Services, Account Managers, and Relationship Managers, ensuring accurate and efficient processing.
• Instant Funding: Implement and manage instant funding solutions for clients within the EMEA and APAC regions.
• Sanctions Screening: Conduct thorough sanctions screening for global payments to uphold compliance and mitigate risks.

Possess strong analytical skills, proficiency in swift messaging systems, and a comprehensive understanding of international payment protocols. Committed to delivering high-quality service and operational excellence.

• Conducted sales pitches and built strong client relationships, effectively handling escalations to maintain high client satisfaction.
• Developed an in-depth understanding of equity markets, trading platforms, and financial instruments, enhancing the client experience.
• Managed client accounts for trading desk, resolved inquiries, and ensured seamless trade execution to enhance client service.
• Assisted in trade settlement processes, including the reconciliation of discrepancies and confirmation of trade details with counterparties.
• Collaborated with operations and compliance teams to ensure full adherence to regulatory requirements and internal policies.
• Facilitated the completion of due diligence requirements (KYC), ensuring compliance with regulatory standards.

• Verified and processed insurance claims, ensuring accuracy in all claim-related paperwork.
• Ensured adherence to company and industry regulations, minimizing claim processing errors and improving overall efficiency.
• Identified opportunities for improvement in claim management procedures to enhance overall process efficiency.
• Communicated with customers regarding their claims status and clarified policy terms and conditions.
• Reviewed customer documents for insurance claim withdrawals, ensuring compliance with MetLife Insurance processes.

• Assisted customers in managing account details, ensuring accurate transaction monitoring and timely statement generation.
• Supported cardholders of Green Dot Bank by resolving inquiries and enhancing customer experience.
• Ensured compliance with banking regulations while helping customers secure their financial information and resolve disputes.
• Upheld professionalism and confidentiality in all customer interactions, fostering trust and satisfaction.

• Achieved high customer satisfaction by delivering timely, accurate information on billing queries and fostering trust.
• Resolved billing discrepancies by clarifying charges and providing tailored solutions for payment-related issues.
• Guided UK Vodafone customers in understanding monthly postpaid mobile bills via chat support, enhancing their billing comprehension.
• Worked effectively in a fast-paced, high-volume chat environment, resolving issues in real time.