Jordan Sayres
Indianapolis,IN
Summary
Dynamic and dedicated IT professional with a strong passion for hardware troubleshooting and repair, eager to deepen knowledge of the interplay between hardware components and software applications. Committed to leveraging technical skills and a problem-solving mindset to excel in Technical Support roles. Enthusiastic about embracing challenges and continuously learning to drive success in the ever-evolving tech landscape. Prepared to contribute effectively to a team while delivering exceptional support to users.
Overview
11
11
years of professional experience
Work History
Jr. Computer Test/Repair Technician
ITAD Services
01.2025 - Current
- Focused on Data Removal on 30+ Desktops, Laptops, Tablets, Phones and Scanners.
- Diagnosed and repaired hardware and software issues on various computer systems.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Used SaaS database ERP systems, such as RazorERP.
- Worked with Windows/Mac Scripts
Field Technician
Dish Network
06.2024 - 10.2024
- Conducted on-site installations and repairs for satellite systems, ensuring optimal service quality.
- Diagnosed technical issues utilizing advanced troubleshooting techniques and tools.
- Keep a careful inventory of all Dish Network equipment and tools provided by the company for tracking purposes.
- Worked with 5 customers per day at their homes and businesses for installations and/or repairs.
- Utilize an electronic calendar for time management.
- Complete appointments in a timely manner.
- Achieve site surveys to determine best placement for the dish to achieve the best signal prior to installations.
- Install mounts and dishes on roofs or exterior sides of buildings using tools and ladders.
- Complete troubleshooting and testing if customer was experiencing difficulties with service.
- Test dishes and indoor equipment with meters, tools and activated equipment.
- Complete repairs when needed or replacements if an equipment failure.
- Show customers how their system worked including channel availability and computer network setup
On-Call Technician
Geeks On Site
10.2022 - 10.2024
- Diagnosed and resolved hardware and software issues for 3-5 Client systems per day across the state.
- Configured network settings to optimize connectivity and performance across devices.
- Provided technical support via phone, email, and remote access tools to enhance customer satisfaction.
- Managed inventory of spare parts and tools to ensure availability for timely repairs.
- Collaborated with cross-functional teams to develop solutions tailored to client needs.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Config/Repair Tech
HP/Ryder Logistics
03.2023 - 01.2024
- Configure computer systems (hardware and software) and other related equipment for 20 plus external customers
- Diagnose and repair PC related systems within the warehouse environment using technical skills, hardware and software, knowledge and troubleshooting techniques to maintain the expected system performance and production levels
- Assess and repair PCs and peripherals requiring service to return them to full functionality
- Configure PCs hardware and software to required specifications. Establish all connection points between PCs and network, troubleshooting applications and related problems.
- Train lower level tier technicians to improve their job responsibility regarding system applications using training aids and operating procedures
- Ensure PCs have licenses for applicable software
- ISO Compliance
- Maintain Ryder Safety & Security procedures
Onsite Repair Technician
HEMMERSBACH US LLC
02.2022 - 09.2022
- Diagnosed and repaired electronic devices, ensuring operational efficiency and compliance with technical standards.
- Conducted preventative maintenance on equipment to minimize downtime and enhance performance reliability.
- Mentored 1-2 junior technicians in repair protocols and best practices, fostering skill development and teamwork.
- Utilized diagnostic tools and software to identify malfunctions, resulting in accurate repairs and customer satisfaction.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
DCC
Adelta Logistics
10.2021 - 12.2021
- Performed a wide variety of activities related to the order fulfillment process for copier and printer products. These included installing circuit boards, kits, identification marking and software, performing product test and evaluation, executing software diagnosis, machine and component repairs and upgrades
- Log failure data, repair results, and prepare reports as required
- Read and interpret directions/instructions from a PC based system and/or from written text or verbal communication.
- Included major/minor repairs of 30 professional printers a day.
- Provided guidance, direction and instructions to other assigned associates and, as required, coworkers in lieu of direct supervision
Fulfillment Specialist
Chewy
03.2019 - 08.2021
- Readied packages for shipping by preparing products in accordance with established guidelines.
- Inspected each package for defects, including damages and improper labels.
- Confirmed all packages were properly accounted for according to company guidelines.
- Updated details of document orders and shipment numbers in database for future reference with strict adherence to all policies, procedures, and preset guidelines.
- Notified Supervisor when quality issues or machine operability problems arose.
Stocker
Walmart
03.2016 - 02.2019
- Assisted customers with locating and purchasing items located on sales floor or in storeroom.
- Replenished shelves with new items and restocks to keep displays full for customers.
- Used RFID scanners to receive inbound product deliveries and segregated items by destination.
- Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations.
- Cleaned and organized workstations regularly to avoid misplacing product or causing unnecessary delays.
Mobile Repair Technician
Self-Employed
06.2014 - 07.2017
- Offered exceptional customer service by interacting with customers and explaining complex technical issues to in non-technical, simple to understand manner.
- Shared experiences and knowledge with other technicians by reading and translating repair documents and videos.
- Dismantled old electronic devices to collect OEM parts.
- Performed routine inspection, testing, and repair of smartphones and other mobile devices according to quality standards.
- Installed replacement parts, replaced defective units
- Repaired wiring, and developed subsystem requirements.
Education
Certification of Completion - Information Technology Security & Administration
My Computer Career
Indianapolis, IN08.2021
Certificate of Completion - GED
Area 30 Career Center
Greencastle08.2014
Skills
- Customer service
- Mechanical skills
- Safety requirements
- Equipment Repair
- Workplace safety
- Professional communication
- Inventory management
- System testing
- Software installation
- Component replacement
Languages
English
Professional Working
Timeline
Jr. Computer Test/Repair Technician
ITAD Services
01.2025 - Current
Field Technician
Dish Network
06.2024 - 10.2024
Config/Repair Tech
HP/Ryder Logistics
03.2023 - 01.2024
On-Call Technician
Geeks On Site
10.2022 - 10.2024
Onsite Repair Technician
HEMMERSBACH US LLC
02.2022 - 09.2022
DCC
Adelta Logistics
10.2021 - 12.2021
Fulfillment Specialist
Chewy
03.2019 - 08.2021
Stocker
Walmart
03.2016 - 02.2019
Mobile Repair Technician
Self-Employed
06.2014 - 07.2017
Certification of Completion - Information Technology Security & Administration
My Computer Career
Certificate of Completion - GED
Area 30 Career Center