JOSE PRABHU

Amazon Development Center, India.|December 2021 – Present: Senior Staffing Specialist - L5 TA Leader.

• Operational Leadership: Manages end-to-end Talent Acquisition for Amazon Customer Service (CS), executing volume and niche hiring across India.
• Onboarding Strategy and Retention: Headed the India-wide onboarding (OB) for 2024 and 2025. Engineered a 1-to-15-day attrition tracking mechanism, successfully reducing early-stage attrition from 15% to 3%.
• Performance Metrics: Achieved a 107% business fill rate across all verticals for the 2024–2025 period. Secured 100% contingency completion for all new hires before Day 1.
• Team Impact: Led and mentored a team of five recruiters, achieving zero process defects, and increasing system delivery from 94% to 98% prior to Day 1.
• Sourcing & DEI: Increased direct sourcing to 54%, and integrated DEI mandates into all sourcing stages to meet diversity targets.
• PMO & Product Ownership: Served as the TA Subject Matter Expert and Product Owner for two major infrastructure launches:
  Recruiting System: I headed the deployment of a new internal recruiting system, achieving 100% adoption across CS India Hiring.
  Global Expansion: Currently, I am leading the strategy to scale this recruiting tool across three additional countries.
  Lifecycle Management: Translated business requirements into technical data points, and managed the full project lifecycle, including User Acceptance Testing (UAT) and defect tracking.

• High-Volume Execution: Managed a high-volume mandate to hire 2,500 employees in 4 months to facilitate the ICD-10 Transition.
• Career Progression: Promoted from Trainee to Team Manager, overseeing Lateral Hiring functions.
• Niche Sourcing: Executed sourcing strategies to secure specialized skills within the medical coding industry.
• Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.