John Joseline Frenitta R
Catalog Specialist II
Chennai
Summary
Dedicated and results-driven Catalog Specialist II with over 8 years of expertise in catalog item setup, enrichment, process improvement and catalog management. Demonstrated leadership in stakeholder management, team building, achieving significant enhancements in catalog quality and process efficiency. Skilled in developing solutions, mentoring, and fostering cross-functional collaboration to drive organizational goals forward.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Catalog Specialist II
Amazon Development Centre
Chennai
7 2022 - 2 2024
- Enhanced catalog enrichment by 30% through implementation of best practices and optimization strategies
- Collaborated with stakeholders and cross-functional teams to enhance catalog quality by 35%, resulting in elevated customer satisfaction
- Carried out coaching and refresher sessions to identify and address process gaps, leading to 15% enhancement in process quality
- Executed deep dives into business rules created for ML models, implementing necessary changes to improve model accuracy by 15%
- Supervised team of 20 members, monitoring their productivity, quality and providing constructive feedback to drive performance improvement
- Uncovered opportunities for automation and collaborated with automation experts, which minimized up to 0.5 full-time equivalents(FTEs) through automation of ad-hoc tasks
- Mentored over 20 associates on process and procedures, conducted both group and individual training sessions to ensure alignment with organizational goals
- Created Standard Operating Procedures (SOPs) for onboarding new processes, ensuring seamless integration and knowledge transfer.
Catalog Specialist
Amazon Development Centre
Chennai
10.2018 - 06.2022
- Assisted as primary contact for stakeholders and vendors, facilitating issue resolution and decision-making processes
- Carried out initial pre-planning meetings with stakeholders and actively participated in weekly strategy discussions to align objectives
- Carried out quality checks to identify and resolve errors in product listings, enhancing catalog accuracy
- Escalated process issues and provided individual status report to internal teams, managing productivity and quality baselines
- Collaborated cross-functionally with template creation team to test, onboard, and standardize templates across various product lines and types
- Developed GUI application to streamline validation of data, resulting in reduction of 1.02 HC alongside implementing some minor automation tasks
- Developed application to read, upload, and extract daily processed data of individuals or teams from database, resulting in HC saving of approximately 0.55 per marketplace.
Catalog Associate
Amazon Development Centre
Chennai
07.2015 - 09.2018
- Set up new items in catalog to facilitate sales for retail vendors, particularly through Amazon platform
- Assisted vendors to identify and address inconsistencies or missing mandatory information for onboarding their products to catalog
- Supported vendors in resolving queries and publishing issues, ensuring smooth onboarding process
- Implemented Standard Operating Procedure (SOP) improvements by introducing new mechanism for vendor communication tickets, reducing SLA from 30+ days to 7 days
- Implemented process improvements by automating manual tasks involved in team reporting, increasing efficiency and accuracy
- Managed high level of quality in process with score of 99.8%, ensuring data integrity and consistency.
Education
Bachelor of Technology - Information Technology
St. Joseph's College of Engineering
Chennai 06.2011 - 04.2015
Skills
Problem-solving
Process Improvement
Stakeholder Management
Team Leadership
Mentorship
Coaching and Training
Data Analysis
Project Management
Python
SQL
Awards
- Extra mile award at Amazon for boundary-less achievement
- Customer delight award at Amazon for resolving customer queries with accuracy and efficiency
Timeline
Catalog Specialist
Amazon Development Centre
10.2018 - 06.2022
Catalog Associate
Amazon Development Centre
07.2015 - 09.2018
Bachelor of Technology - Information Technology
St. Joseph's College of Engineering
06.2011 - 04.2015
Catalog Specialist II
Amazon Development Centre
7 2022 - 2 2024
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