Joseph James
Banking & Finance
Thrissur
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Executive Assistant
ESAF Small Finance Bank
Thrissur
04.2022 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed and maintained automated alert systems for important deadlines.
Unit Head: Retail Liability Operations
ESAF Small Finance Bank
Thrissur
01.2020 - 03.2022
- Adhered to social distancing protocols and wore mask or face shield.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Assisting my Reporting Officer in preparation of Business Requirement Document.
- Reviewing Function Specific Documents- for correction/improvement.
- Involved in UAT testing before implementation of changes.
- Preparation and Setting up of Process in coordination with with related functional departments.
- Process training Training imparted to Branch employees
Branch Head Koothattukulam Branch
ESAF Small Finance Bank
Koothattukulam
09.2017 - 01.2020
- Collaborated with team members to achieve target results.
- Business acquisition. Retail assets and liabilities
- Branch operations, vault custodian
- Managing manpower of branch
- Setting business targets as per requirement of management for the Branch and regular monitoring of achievement of the same.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and maintained courteous and effective working relationships.
Assistant Branch Head
ESAF Small Finance Bank
Ernakulam
04.2017 - 09.2017
- Boosted sales and customer loyalty through incentive programs.
- Coordinated annual professional development courses for branch personnel.
- Assisted Branch Head in smooth running of the Branch Head in smooth running of operations and business of the Branch
- Actively involved in new customer acquisition for the Branch.
- Vault custodian
- Responsible for timely EOD of the Branch
Customer Service Officer/Teller
Axis Bank Ltd
Ernakulam
09.2016 - 04.2017
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Headed Cash Management during Demonetization
- Recorded cash daily cash entries
- Successfully maintained Cash Retention Limit of the Branch by offloading excess cash to Currency Chest
Joint Custodian Currency Chest Vault
Axis Bank Ltd
Ernakulam
03.2013 - 09.2016
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Handling daily currency operations which included sorted currency movement to our branch network and managing pick up of excess currency/cash from our branch network.
- Supervising Currency Sorting carried out by outsourced agency staff hired by our bank.
- Strict adherence to guidelines laid down our regulators (Reserve Bank of India and Internal Auditors).
- Maintenance of Cash Retention Limit of Kerala Circle (which includes 50 branches within Kerala) set by competent authority on quarterly basis
- Liasoning with other banks in Kerala and selling our sorted currency as per Reserve Bank of India norms and maintaining our relationship with these banks
- Liasoning with Reserve Bank of India for issuance of Diversion Orders (movement of sorted currency to other banks) and Soiled Note Remittance Orders (movement of Soiled Currency to RBI).
- Accompanying remittances to other banks and RBI under Armed Police Escort as representative of the bank.
- Promoted to the post of Deputy Manager in June 2016; awarded the best operational and risk efficiency rating during the three Internal Audits; Recognized as the one of the top two Currency Chests in Kerala in terms of operations and currency volumes handled by RBI; Nil adverse comments during the two RBI audits.
Front Desk Officer/Teller
Axis Bank Ltd
Kottayam
09.2010 - 09.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Carrying out daily operational work of the bank, issuance of Demand Drafts, Cheque transfers, Salary uploads, RTGS/NEFT
- Cross-selling various products being offered by the bank to existing/new to bank customers.
- Cash Management
- Offloading Excess Cash to Currency Chest
- Providing ATM fit notes to vendors for ATM filling
- Tallying ATM and Branch cash
- Recording and submitting Branch expenses in cash to Central hub
- Sorting issuable and non issuable cash
- Queue management for over the counter cash withdrawal and deposit
Education
MBA - Marketing And Finance
SCMS School of Technology And Management
Ernakulam 08.2008 - 09.2010
Bachelor of Engineering - Computers
U V Patel College of Engineering
Mehsana 07.2003 - 08.2007
Senior Secondary Education - Science
Kendriya Vidyalaya No.1
Gandhinagar 04.2002 - 04.2003
Higher Secondary Education -
Don Bosco
New Delhi 04.2000 - 04.2001
Skills
Business writing
Filing and data archiving
Conference planning
Report Development
Project Management
Expense reporting
Scheduling
Report analysis
Travel coordination
Conflict management
Office management
Employee training and development
Mail handling
Administrative support
Good knowledge in MS Word and Excel
Timeline
Executive Assistant
ESAF Small Finance Bank
04.2022 - Current
Unit Head: Retail Liability Operations
ESAF Small Finance Bank
01.2020 - 03.2022
Branch Head Koothattukulam Branch
ESAF Small Finance Bank
09.2017 - 01.2020
Assistant Branch Head
ESAF Small Finance Bank
04.2017 - 09.2017
Customer Service Officer/Teller
Axis Bank Ltd
09.2016 - 04.2017
Joint Custodian Currency Chest Vault
Axis Bank Ltd
03.2013 - 09.2016
Front Desk Officer/Teller
Axis Bank Ltd
09.2010 - 09.2013
MBA - Marketing And Finance
SCMS School of Technology And Management
08.2008 - 09.2010
Bachelor of Engineering - Computers
U V Patel College of Engineering
07.2003 - 08.2007
Senior Secondary Education - Science
Kendriya Vidyalaya No.1
04.2002 - 04.2003
Higher Secondary Education -
Don Bosco
04.2000 - 04.2001