Joseph James
Banking & Finance
Thrissur
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Executive Assistant
ESAF Small Finance Bank
Thrissur
04.2022 - Current
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed and maintained automated alert systems for important deadlines.
Unit Head: Retail Liability Operations
ESAF Small Finance Bank
Thrissur
01.2020 - 03.2022
- Adhered to social distancing protocols and wore mask or face shield.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-to-day duties accurately and efficiently.
- Assisting my Reporting Officer in preparation of Business Requirement Document.
- Reviewing Function Specific Documents- for correction/improvement.
- Involved in UAT testing before implementation of changes.
- Preparation and Setting up of Process in coordination with with related functional departments.
- Process training Training imparted to Branch employees
Branch Head Koothattukulam Branch
ESAF Small Finance Bank
Koothattukulam
09.2017 - 01.2020
- Collaborated with team members to achieve target results.
- Business acquisition. Retail assets and liabilities
- Branch operations, vault custodian
- Managing manpower of branch
- Setting business targets as per requirement of management for the Branch and regular monitoring of achievement of the same.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and maintained courteous and effective working relationships.
Assistant Branch Head
ESAF Small Finance Bank
Ernakulam
04.2017 - 09.2017
- Boosted sales and customer loyalty through incentive programs.
- Coordinated annual professional development courses for branch personnel.
- Assisted Branch Head in smooth running of the Branch Head in smooth running of operations and business of the Branch
- Actively involved in new customer acquisition for the Branch.
- Vault custodian
- Responsible for timely EOD of the Branch
Customer Service Officer/Teller
Axis Bank Ltd
Ernakulam
09.2016 - 04.2017
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Headed Cash Management during Demonetization
- Recorded cash daily cash entries
- Successfully maintained Cash Retention Limit of the Branch by offloading excess cash to Currency Chest
Joint Custodian Currency Chest Vault
Axis Bank Ltd
Ernakulam
03.2013 - 09.2016
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Handling daily currency operations which included sorted currency movement to our branch network and managing pick up of excess currency/cash from our branch network.
- Supervising Currency Sorting carried out by outsourced agency staff hired by our bank.
- Strict adherence to guidelines laid down our regulators (Reserve Bank of India and Internal Auditors).
- Maintenance of Cash Retention Limit of Kerala Circle (which includes 50 branches within Kerala) set by competent authority on quarterly basis
- Liasoning with other banks in Kerala and selling our sorted currency as per Reserve Bank of India norms and maintaining our relationship with these banks
- Liasoning with Reserve Bank of India for issuance of Diversion Orders (movement of sorted currency to other banks) and Soiled Note Remittance Orders (movement of Soiled Currency to RBI).
- Accompanying remittances to other banks and RBI under Armed Police Escort as representative of the bank.
- Promoted to the post of Deputy Manager in June 2016; awarded the best operational and risk efficiency rating during the three Internal Audits; Recognized as the one of the top two Currency Chests in Kerala in terms of operations and currency volumes handled by RBI; Nil adverse comments during the two RBI audits.
Front Desk Officer/Teller
Axis Bank Ltd
Kottayam
09.2010 - 09.2013
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Carrying out daily operational work of the bank, issuance of Demand Drafts, Cheque transfers, Salary uploads, RTGS/NEFT
- Cross-selling various products being offered by the bank to existing/new to bank customers.
- Cash Management
- Offloading Excess Cash to Currency Chest
- Providing ATM fit notes to vendors for ATM filling
- Tallying ATM and Branch cash
- Recording and submitting Branch expenses in cash to Central hub
- Sorting issuable and non issuable cash
- Queue management for over the counter cash withdrawal and deposit
Education
MBA - Marketing And Finance
SCMS School of Technology And Management
Ernakulam 08.2008 - 09.2010
Bachelor of Engineering - Computers
U V Patel College of Engineering
Mehsana 07.2003 - 08.2007
Senior Secondary Education - Science
Kendriya Vidyalaya No.1
Gandhinagar 04.2002 - 04.2003
Higher Secondary Education -
Don Bosco
New Delhi 04.2000 - 04.2001
Skills
Business writing
undefinedTimeline
Executive Assistant
ESAF Small Finance Bank
04.2022 - Current
Unit Head: Retail Liability Operations
ESAF Small Finance Bank
01.2020 - 03.2022
Branch Head Koothattukulam Branch
ESAF Small Finance Bank
09.2017 - 01.2020
Assistant Branch Head
ESAF Small Finance Bank
04.2017 - 09.2017
Customer Service Officer/Teller
Axis Bank Ltd
09.2016 - 04.2017
Joint Custodian Currency Chest Vault
Axis Bank Ltd
03.2013 - 09.2016
Front Desk Officer/Teller
Axis Bank Ltd
09.2010 - 09.2013
MBA - Marketing And Finance
SCMS School of Technology And Management
08.2008 - 09.2010
Bachelor of Engineering - Computers
U V Patel College of Engineering
07.2003 - 08.2007
Senior Secondary Education - Science
Kendriya Vidyalaya No.1
04.2002 - 04.2003
Higher Secondary Education -
Don Bosco
04.2000 - 04.2001
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