Joseph Kumar G
Hyderabad
Summary
Seasoned Business Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Senior Business Analyst/Project Manager, PMO
Virtusa Consulting Services Pvt Ltd
11.2024 - 06.2026
- Collaborated with business stakeholders, Product Owners, developers, QA teams, and vendors to gather, analyze, and document business requirements for Airline Reservation Systems (PSS) enhancements and integrations.
- Analyzed and optimized end-to-end airline reservation processes, including flight search, booking, ticketing, payment processing, itinerary management, cancellations, refunds, exchanges, seat selection, baggage, ancillary services, and loyalty program integrations.
- Utilized Airline Reservation Systems (PSS) including Sabre, Amadeus, and similar platforms to enhance reservation, ticketing, and customer service operations.
- Acted as the primary liaison between business stakeholders and technical teams, translating business requirements into functional specifications and ensuring successful solution delivery.
- Prepared Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, acceptance criteria, process flows, use cases, and functional specifications.
- Managed and prioritized the product backlog, facilitated backlog grooming sessions, sprint planning, sprint reviews, and other Agile ceremonies to ensure timely delivery of business value.
- Collaborated with cross-functional Agile teams to deliver scalable, customer-centric solutions aligned with business objectives and airline operational standards.
- Performed impact analysis, gap analysis, feasibility assessments, and root cause analysis for new product features, enhancements, integrations, and production issues.
- Worked with REST APIs, XML messaging, system interfaces, and data flows to integrate reservation platforms with payment gateways, CRM, loyalty systems, holiday packages, and third-party airline services.
- Supported cloud-based applications and microservices architecture by analyzing business workflows, documenting integration requirements, and validating end-to-end system interactions.
- Coordinated User Acceptance Testing (UAT) and prepared test scenarios to validate business requirements.
- Demonstrated strong communication, stakeholder management, analytical, and problem-solving skills while working with business leaders, technical teams, and external vendors to deliver high-quality solutions.
Senior Business Analyst/Product Owner
Indian Eagle Private Limited
12.2023 - 06.2024
- Gathered, analyzed, and documented business requirements to enhance functionality of airline systems and processes.
- Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), user stories, and acceptance criteria.
- Conduct stakeholder meetings, workshops, and requirement elicitation sessions.
- Collaborate with cross-functional teams including Revenue Management, Airport Operations, Finance, Customer Service, and Engineering.
- Facilitate Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Perform process mapping (AS-IS & TO-BE), gap analysis, and impact assessment.
- Coordinated User Acceptance Testing (UAT) and managed defects to ensure seamless production validation.
Business Analyst/IT Product Owner
Captrus IT Pvt Ltd
07.2023 - 11.2023
- Define functional requirements for booking engines, check-in systems, departure control, and loyalty programs.
- Implement IATA NDC and ONE Order standards for modern airline distribution.
- Develop business requirements for ancillary revenue features including baggage, seat selection, meals, insurance, and lounge access.
- Documented API integrations between airline systems, Global Distribution Systems (GDS), payment gateways, and partner airlines to streamline operations.
- Analyze route profitability, load factors, yield, and customer behavior using SQL and reporting tools.
- Build business dashboards and KPI reports using Power BI and Tableau.
- Optimize airport operations including baggage handling, boarding, gate allocation, and aircraft turnaround processes.
- Gather requirements for Maintenance, Repair & Overhaul (MRO) systems and aircraft maintenance planning.
- Recommended process improvements to optimize operational efficiency, enhance customer experience, and drive airline revenue growth.
- Supported implementation and enhancement of Passenger Service Systems (PSS) like Amadeus and Sabre to improve service delivery.
Business Analyst/AI Product Manager
Tata Consultancy Services
09.2022 - 03.2023
- Manage and prioritize product backlog for airline systems including booking, ticketing,
reservation systems, and PNR management. - Translate airline business requirements (fare rules, cancellations, rescheduling, ancillaries, payments) into user stories with acceptance criteria.
- Collaborate with stakeholders including operations, customer service, and GDS providers (Amadeus, Sabre, Galileo).
- Lead Agile/Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) for timely delivery.
- Drive end-to-end product lifecycle for flight search, booking engines, payment integration, and ticket management systems.
- Ensured seamless integration with airline APIs, GDS systems, payment gateways, and third-party travel platforms to streamline operations.
- Coordinate UAT, defect tracking, and release validation to ensure accurate booking flows, fare calculations, and transactions.
- Analyzed customer journey, conversion rates, and system performance to optimize booking experience and drive revenue growth.
- Increased booking conversion rate by ~15% through UX and flow optimizations. -
Reduced booking errors and payment failures by improving validation logic.
Business Analyst/Project Manager
ADP Pvt Ltd
09.2018 - 12.2021
- Project Description: Creating a software Application (ERP Software) for Banking and Payroll Services and Establishing ERP needs via business process analysis and documentation.
- Worked in Dot Net coding for 4 years for building desktop, web, and mobile applications.
- Analyzed existing infrastructure and enhanced IT systems by writing customized programs and scripts.
- Developed user-friendly functionalities and interfaces, installed ERP software, and ensured seamless integration with IT systems.
- Conducted diagnostic tests to identify system issues and resolving issues to optimize performance and providing technical support and training ERP end-users.
- Prepared development progress updates and documented ERP processes while adhering to company policies and industry regulations.
- Implementation of Software Development Life Cycle (SDLC) and development methodologies like Agile and scrum methodologies.
- Excellent in creating and maintaining project artifacts such as Business Requirements Document (BRD) using Elicitation Techniques like Brainstorming, Document Analysis and Interface Analysis, Functional Requirements Specification (FRS), System Requirement Specifications (SRS), Use Case Specifications and Requirements Traceability Matrix, process flow diagrams, screen mock-ups, screen prototypes.
- Excellent written and communication skills with the ability to gather, create and transform business requirements into functional requirements and perform GAP analysis, SWOT analysis, and Risk analysis.
- Excellent in eliciting, structuring, documenting, and validating requirements, conducting Joint Application Development (JAD) with stakeholders, end-users, and technical teams and Excellent in liaising between the client and the technical development team.
- Excellent in developing Test Cases and Documenting and tracking test results and bugs. Solid experience.
- Analyzed client data to identify trends and inform business strategies.
- Collaborated with cross-functional teams to streamline operational processes.
- Developed reports using advanced analytics tools for management review.
Business Analyst Intern
KFIN Technologies Pvt Ltd
09.2016 - 05.2018
- Defined and refined product vision and roadmap for airline digital platforms, including web and mobile booking applications.
- Collaborated with revenue management to implement dynamic pricing strategies, increasing revenue through targeted promotional offers.
- Designed intuitive booking flows, seat selection, and ancillary services with UX/UI teams.
- Managed integrations with loyalty programs and frequent flyer systems, fostering user engagement and loyalty.
- Tracked KPIs, including booking conversion rates and revenue per user, to identify areas for continuous improvement.
- Ensured compliance with aviation regulations, IATA standards, and security protocols across all product features.
- Oversaw real-time flight data integration, including schedules, availability, delays, and notifications.
- Supported incident management, minimizing disruptions to booking and payment systems.
Education
MBA - Finance
Wesley Degree And PG College
India06-2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Loyola Degree And PG College
03-2016
Skills
- Requirements Gathering & Elicitation
- Requirements documentation
- Functional specifications
- Acceptance Criteria
- User Acceptance Testing (UAT)
- Agile Methodology
- Sprint Planning
- Backlog Management
- JIRA
- Confluence
- System Integration
- REST APIs
- Business Process Improvement
- Stakeholder Management
Languages
English
Proficient (C2)
C2
Certification
- ECBA (Entry Certificate in Business Analysis) - Tech Canvass Academy
- CCBA (Certification of Capability in Business Analysis) – IIBA - Tech Canvass Academy
- CBAP (Certified Business Analysis Professional) – IIBA - Tech Canvass Academy
- Microsoft Certified: Power BI Data Analyst Associate
Accomplishments
- Recognized for consistently achieving 130% of quarterly performance targets across all four quarters.
- Awarded for exceptional performance in delivering complex business projects, ensuring timely execution and stakeholder satisfaction
- Recognized for inspiring teams, mentoring colleagues, and delivering high-impact projects with excellence.
Timeline
Senior Business Analyst/Project Manager, PMO
Virtusa Consulting Services Pvt Ltd
11.2024 - 06.2026
Senior Business Analyst/Product Owner
Indian Eagle Private Limited
12.2023 - 06.2024
Business Analyst/IT Product Owner
Captrus IT Pvt Ltd
07.2023 - 11.2023
Business Analyst/AI Product Manager
Tata Consultancy Services
09.2022 - 03.2023
Business Analyst/Project Manager
ADP Pvt Ltd
09.2018 - 12.2021
Business Analyst Intern
KFIN Technologies Pvt Ltd
09.2016 - 05.2018
MBA - Finance
Wesley Degree And PG College
Bachelor of Science - Electrical, Electronics And Communications Engineering
Loyola Degree And PG College