Josephine Rani L
Bangalore
Summary
To expand experience in the field and help better the company as a whole by using my years of experience and attained skills as an AR Specialist.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Sr AR Executive
Waterlabs.ai private limited
08.2023 - 02.2025
- Engaged with clients on overdue accounts, reducing unpaid balances through effective communication and negotiation.
- Cultivated relationships with clients to understand their needs and expectations.
- Collaborated with internal teams to deliver tailored solutions for clients.
- Executed follow-up calls to insurance companies on pending claims, facilitating timely resolution of outstanding issues.
- Facilitated meetings to discuss project updates and address client concerns.
Senior AR Caller
Kraft Solutions Private Limited
Bengaluru
11.2022 - 08.2023
- Contacted insurance companies to track the status of pending claims.
- Scheduled follow-up communications with clients, enhancing collection of outstanding balances.
- Communicated with clients regarding outstanding invoices and payment arrangements.
- Facilitated discussions with clients on outstanding invoices and payment arrangements, ensuring clarity and timely resolutions.
- Reviewed account statements to identify discrepancies, resolving issues promptly to maintain accurate records.
KYC Verification Executive, EV Credit Operation Executive
Ola
Bengaluru
08.2019 - 10.2022
Client Coordinator Executive
Aparajita Corporate Services
Bengaluru
11.2018 - 04.2019
- Resolved client concerns to achieve timely and satisfactory outcomes.
- Coordinated client communications to ensure timely responses and satisfaction.
- Facilitated client communications to secure prompt responses and enhance satisfaction.
- Managed scheduling for client meetings and service appointments effectively.
- Prepared client proposals and documentation to support service offerings.
AR Caller
Omega Healthcare
Bengaluru
03.2016 - 03.2018
- Managed accounts receivable processes for healthcare clients to ensure timely payments.
- Followed up on past due invoices and delinquent accounts, contributing to collection efforts on unpaid and outstanding balances.
- Reviewed patient accounts to identify unpaid claims and initiate follow-up actions.
- Communicated with insurance companies to resolve billing discrepancies and inquiries.
- Performed insurance verification, pre-certification, and pre-authorization. ICD-9 and ICD-10 Coding, HMOs and Medicare and CPT and HCPCS Coding.
Education
Bachelor of Commerce -
Asian International University
Manipur 01.2022 - 07.2024
Puc -
St. Joseph's PU Evening College
Bangalore 07.2009 - 03.2012
SSLC -
Our Lady of Bon Secource Girl High School
Bangalore 06.2006 - 03.2009
Skills
- Healthcare RCM
- Denial resolution
- Eligibility Verification
- Client Relationship Management
- Revenue Cycle Management
- Process mapping
- MS Excel
- Critical thinking
Languages
- English
- Kannada
- Tamil
Personal Information
Title: Senior AR Caller
Timeline
Sr AR Executive
Waterlabs.ai private limited
08.2023 - 02.2025
Senior AR Caller
Kraft Solutions Private Limited
11.2022 - 08.2023
Bachelor of Commerce -
Asian International University
01.2022 - 07.2024
KYC Verification Executive, EV Credit Operation Executive
Ola
08.2019 - 10.2022
Client Coordinator Executive
Aparajita Corporate Services
11.2018 - 04.2019
AR Caller
Omega Healthcare
03.2016 - 03.2018
Puc -
St. Joseph's PU Evening College
07.2009 - 03.2012
SSLC -
Our Lady of Bon Secource Girl High School
06.2006 - 03.2009