Jose Richard Samuel
Sales Head - B2B Sales
Bengaluru
Summary
Dynamic sales leader with a proven track record at Wildcraft, excelling in negotiation and sales coaching. Successfully streamlined processes, enhancing efficiency and driving revenue growth. Expert in key account development and CRM, fostering strong client relationships that resulted in significant repeat business and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Head of Sales
Wildcraft
12.2012 - Current
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Negotiated more favorable rates and delivery times with vendors.
- Developed and enforced policies and procedures for compliance with company policies.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Relationship Manager
Standard Chartered Bank
10.2006 - 11.2012
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
Education
BBA - Marketing Management
Madras Christian College
Chennai 04.2001 -
Skills
Negotiation expertise
Sales coaching
CRM proficiency
Pipeline management
Sales operations
Competitive intelligence
Sales planning
Goal setting
Staff management
New business development
Sales process
Revenue forecasting
B to B sales
KPI tracking
Business development and planning
Key account development
Timeline
Head of Sales
Wildcraft
12.2012 - Current
Relationship Manager
Standard Chartered Bank
10.2006 - 11.2012
BBA - Marketing Management
Madras Christian College
04.2001 -
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