Josh Bennett
Indiana
Summary
Dedicated and results-driven Client Manager with over 10 years of progressive experience in customer relationship management, retail operations, and loss prevention. Proven track record in enhancing customer satisfaction, increasing client retention, and driving team performance through data-driven strategies and cross-functional leadership. Expertise in fostering strong client relationships, swiftly resolving issues, and consistently meeting client needs. Committed to team collaboration and delivering impactful results through adaptability, strategic thinking, and effective communication.
Overview
11
11
years of professional experience
Work History
Client Success Manager
Global Payments
07.2022 - Current
- Directed management of extensive merchant accounts to enhance service quality and maintain high levels of client satisfaction.
- Analyzed client feedback and developed personalized retention strategies that contributed to increased loyalty and higher contract renewal rates.
- Coordinated efforts between sales and product teams to effectively resolve complex issues and drive solution upselling.
- Fostered strong client relationships, ensuring high satisfaction and retention rates.
General Store Manager
Bare Arms LLC
06.2020 - 02.2022
- Oversaw daily operations, managed sales and inventory, and led a team of 10+ employees to exceed sales goals.
- Consistently met and exceeded quarterly KPI benchmarks.
Asset Protection Specialist
Belk
10.2018 - 07.2020
- Supervised loss prevention across multiple store locations in two states; developed strategies to reduce shrinkage.
- Collaborated with law enforcement and internal security to maintain a secure shopping environment.
Store Manager
Journeys
08.2015 - 04.2018
- Directed recruitment, hiring, and staff development for a high-traffic retail location.
- Maintained sales goals, labor budgets, and inventory control, resulting in consistent top-tier store performance.
- Cultivated a motivated team environment through effective coaching, team-building, and recognition initiatives.
Education
High School Diploma -
Warren East
Skills
- Client engagement
- Project management
- Data analytics
- Customer retention
- Staff training
- Key performance indicators
- Client relationship management
- CRM software
Timeline
Client Success Manager
Global Payments
07.2022 - Current
General Store Manager
Bare Arms LLC
06.2020 - 02.2022
Asset Protection Specialist
Belk
10.2018 - 07.2020
Store Manager
Journeys
08.2015 - 04.2018
High School Diploma -
Warren East