JOSHUA CHACKO
Udaipur
Summary
Proactive manager driving impactful strategic projects and taking ownership. Collaborative team player with excellent communication skills, adept at engaging diverse stakeholders. Analytical and solutions-oriented in fast-paced, deadline-driven environments.
Overview
3
3
years of professional experience
Work History
Manager-Strategic Business Development
PI Industries Ltd.
Udaipur
05.2023 - Current
- Company Overview: Custom Synthesis & Manufacturing of Specialty Chemicals (B2B)
- Program-manage strategic projects to enhance B2B customer experience and drive business process improvement
- Designed & launched a Customer Satisfaction Survey (CSAT & NPS), covering holistic business parameters improving the overall CSAT Score from 79 to 86%.
- Led URS development, vendor selection, and onboarding of OEM and implementation partner for CRM portal implementation (Agile).
- Achieved a 20% reduction in Enquiry to offer TAT by process redesigning and revamping of project management workflow and software across the product lifecycle.
- Conducted workshops for cross-functional teams to drive process improvements and align strategic project objectives
- Achieved a 13% reduction in Daily Sales Outstanding (DSO) through internal process optimization & external collaboration (TRP)
- Crafted and Delivered Presentations for monthly management meetings, quarterly investor updates- tracking KPIs and providing regular status updates to the leadership team.
- Developed annual budget presentation through industry trend analysis, strategic market research, and portfolio mapping.
- Automated analytics of export-import data to generate actionable insights, identifying opportunities and threats in the domestic market
Growth Marketing Intern (PPO Awardee)
Country Delight
Gurgaon
04.2022 - 06.2022
- Achieved 25% new user penetration MoM and a 12% average increase in 2-week retention by formulating automated marketing flows for driving activation, retention, & reactivation of 1.5 lakh+ active users
- Generated over INR 1.6 Mn in revenue through a seasonal marketing campaign, converting 4.6% on 1.6 L users
- Ideated and initiated in-app gamification activities to increase consumer retention & planned the execution strategy
- Recommended 10+ actionable insights across by analysing consumer pain points & Launched 2 product combos to increase AOV by conducting market basket analysis
Education
MBA - PGP -FABM
IIM Ahmedabad
India04-2023
BSc - Agriculture
College of Agriculture
Thrissur01.2021
Senior Secondary -
Placid Vidya Vihar Senior Secondary School
01.2016
Secondary -
Mar Baselios School
Kollam01.2014
Skills
- MS- Excel (Advanced)
- MS Powerpoint
- Power BI/Qlik
- CRM
- SQL
- Asana
- Digital Transformation
- Program Management
- Business Transformation
- Stakeholder Management
- Business Analytics/Market research
- Customer Satisfaction (CSAT/NPS)
Consulting Projects
Univia (B2B E-Commerce Market Place): Conducted comprehensive primary research & value chain analysis to suggested 7+changes related to operations, HR, IT & marketing | Alternate licensing model & NBFC collaboration.
Accomplishments
- Awarded 2 Badges for outstanding performance made to Customer Centricity cell by CEO & Head BD
- Campus winner in a Marketing case competition held by DCM Shriram- Awarded Preplacement interview & 25k
- National winner out of 286 teams in a Marketing case competition by Dhanuka - Awarded 15k (IIM A)
- Finalist in Kerala Government's inaugural Hackathon; presented a workflow for an "App for agricultural officers"
- 1st in Inter collegiate Quiz competition among 5 teams; 2nd among 18 teams in Quiz during State level tech fest
- Gold medallist in football and silver medallist in basketball at an inter-college sports meet with 5 teams
Languages
English, Hindi, Tamil, Malayalam, Arabic (Beginner)
POSITION OF RESPONSIBILITY
- AIASA State Coordinator (UG) Managed the state office overseeing 5 colleges, achieved 100% membership & raised INR 2L+ . Organized state-level conferences & seminars; coordinated with University for placement drive
- Logistics Coordinator : Managed logistics of IIMA's annual cultural fest, handling a footfall of 20,000+. Oversaw vendor on boarding & operations with 10 cells and IIM A admin, managing a budget of 40 lakhs
- Batch Rep (UG) : Elected by a 95% majority- Coordinated with faculty members for academic & extra-curricular activities Managed a 3lakh budget, conducted annual intra-college arts festival & facilitated 3 study trips
Other Details
- DOB: 04TH Apr 1999
- Address: Flat 604, AR Dreams, Sector-4 Hiran Magri, Udaipur
Interests
- Cycling
- Reading
- Cooking
Timeline
Manager-Strategic Business Development
PI Industries Ltd.
05.2023 - Current
Growth Marketing Intern (PPO Awardee)
Country Delight
04.2022 - 06.2022
MBA - PGP -FABM
IIM Ahmedabad
BSc - Agriculture
College of Agriculture
Senior Secondary -
Placid Vidya Vihar Senior Secondary School
Secondary -
Mar Baselios School
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