MS Word, MS Excel, MS Power Ponit, MS Forms
Jothika Ganesh
Engineer
Chennai
Summary
Dedicated Banking customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support. Has rewared as best employee for 8 continuous months.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Relationship Officer
Bankbazaar.com
Chennai
11.2021 - Current
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Educated customers about credit card via video kyc options and processed purchases.
- Liaised between customers and organization with particular focus on working with sales department.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Managed department call volume of 150 to 200 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Bachelor Of Engineering - Computer Science
Sri Venkateswara College of Engineering And Technology
Thiruvallur 07.2016 - 04.2020
Skills
Customer Relations
Sales proficiency
Multi-line phone talent
Technical Support
Strategic sales knowledge
CRM
Professional telephone demeanor
Software
Interests
Photography
Exploring social media
Timeline
Customer Relationship Officer
Bankbazaar.com
11.2021 - Current
Bachelor Of Engineering - Computer Science
Sri Venkateswara College of Engineering And Technology
07.2016 - 04.2020