Joy Kumar

Handling Backend Recruitment Process of Agents (POS & IRDAI) PAN India for 86 Branches.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

Initiated a new startup related to all financial investment related services.

• Conducted research, gathered information from multiple sources and presented results.

Looking after 86 Branches of Bank of Baroda & 45+ Branches of Andhra Bank for providing them NPA Minimizing tools.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Handling Product Development & Accounts related concerns.

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Handling Investment Portfolios of HNI & Ultra HNI Customers.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.