Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Personal Information
Timeline
Generic

Joyce Prabhu

Sr Customer Care Support
Bangalore

Summary

Dynamic individual with hands-on experience in Customer Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience
2037
2037
years of post-secondary education
4
4
Languages

Work History

Sr Customer Care Support

First Source Solution
08.2023 - Current
  • Handle customer queries efficiently via live chat, ensuring quick and accurate responses.
  • Act as a point of escalation for complex or unresolved customer issues.
  • Monitor and ensure adherence to quality standards, SLAs, and KPIs in chat responses.
  • Document all interactions clearly and concisely in CRM or ticketing tools.
  • Stay updated with product knowledge, system updates, and policy changes.
  • Review daily chat volumes and support queues to ensure timely handling of requests.
  • Uphold customer satisfaction and strive for first-contact resolution (FCR).
  • Participate in performance reviews, calibration sessions, and team meetings.

Digital Interaction Specialist

[24/7]ai
11.2021 - 08.2023
  • Engage with customers through digital channels like live chat, social media, and web messaging.
  • Deliver prompt, personalized, and professional support in real-time.
  • Analyze customer needs quickly and provide accurate solutions or information.
  • Escalate complex or unresolved issues to appropriate departments as needed.
  • Maintain detailed and accurate records of all interactions in CRM or ticketing tools.
  • Support digital campaigns or product launches through proactive outreach when required.

Education

2Puc - Commerce

Krupanidhi College
Bengaluru, India
04.2001 - 01.2020

S.S.L.C -

St Gaspar School
Bengaluru, India
04-2018

Skills

  • Hard Working
  • Confident
  • Working With Team

    • Problem-solving

    Team management

    Multitasking

    Calm under pressure

    Dependable and responsible

Interests

Listening to Music

Disclaimer

I hereby declare that all the above-furnished details are true and correct to the best of my knowledge, belief and information.

Personal Information

  • Father's Name: Prabhu
  • Date of Birth: 06/07/03
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Timeline

Sr Customer Care Support

First Source Solution
08.2023 - Current

Digital Interaction Specialist

[24/7]ai
11.2021 - 08.2023

2Puc - Commerce

Krupanidhi College
04.2001 - 01.2020

S.S.L.C -

St Gaspar School

Similar Profiles

CREATE PROFILE
Joyce PrabhuSr Customer Care Support