Rupak Dutta
Gurgaon
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue and building productive relationships with both staff and customers. Customer-centered and friendly professional with almost 5 years background maintaining customer satisfaction and contributing to company success goals.
Overview
5
5
years of professional experience
Work History
Sr. Customer Service/Sales Representative
Amazon North America
Gurgaon
08.2018 - 05.2022
- 3 Years and 9 months working experience as a Sr
- Customer Service Representative for Amazon North America in Concentrix, Gurgaon.
- Resolved escalated customer complaints in a timely manner.
Contact Centre Associate (Sales)
Webhelp
08.2022 - 09.2023
- 13 months working experience as a Contact Centre Associate (Sales) in Webhelp.
- Answered customer inquiries via telephone and providing technical support and product information.
Education
B.Com - Financial Accounting
Public College of Commerce
Nagaland06.2013
Skills
- Hard Working
- Self Confidence
- Sincere about work
- Incoming Call Management
- Sales Quota Achievement
- Account Management
Hobbies And Interests
- Playing Cricket
- Reading Books
Additional Information
- DOB: 05/09/1991
- Father's Name: Ratan Dutta
- Maritial Status: Unmarried
Timeline
Contact Centre Associate (Sales)
Webhelp
08.2022 - 09.2023
Sr. Customer Service/Sales Representative
Amazon North America
08.2018 - 05.2022
B.Com - Financial Accounting
Public College of Commerce
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