JOY CHANDRA
Summary
Strategic Business Analyst with expertise in financial analysis and effective communication. Mitigated financial risk and improved customer experience through problem-solving and process enhancement. Optimized workflows and ensured accurate fund distribution, showcasing strong organizational capabilities.
Overview
5
5
years of professional experience
Work History
Analyst
Wipro Services Pvt Ltd
Kolkata
06.2025 - Current
- Executed manual financial disbursements for policy maturities and surrenders, ensuring accurate and timely fund distribution for UK policyholders.
- Calculated complex payout values for pension and life insurance policyholders, effectively mitigating financial risk.
- Authorized high-value (up to £100k ) manual payments after rigorous verification to prevent fraud and payment errors.
Process Associate
Concentrix Daksh India Services Pvt Ltd.
Kolkata
11.2023 - 03.2025
- Provided customer service support for digital currency transactions via web chat.
- Ensured timely responses to customer inquiries, enhancing user experience.
- Demonstrated strong communication skills to effectively resolve issues.
- Assisted customers with cryptocurrency-related questions and transactions.
Senior E-Commerce Executive
Iksula Pvt Ltd. (Fusion)
Mumbai
02.2022 - 05.2023
- Led comprehensive cataloging and product listing across multiple e-commerce platforms, ensuring optimized discoverability and accurate descriptions.
- Streamlined financial workflows by managing payment creation, reconciliation, and vendor billing processes with precision.
- Oversaw return-to-vendor (RTV) process, creating and tracking documentation to reduce inventory loss and expedite reimbursements.
- Coordinated with logistics and warehouse teams to enhance reverse logistics pipeline for damaged or unsold stock.
Customer Care Executive
Xplore Tech India Pvt Ltd.
Kolkata
11.2021 - 02.2022
- Assisted customers with inquiries through live chat support.
- Provided product information and usage guidance to enhance customer experience.
E-Commerce Executive
Netscribes India Pvt Ltd.
Kolkata
05.2021 - 10.2021
- Led catalog management initiatives as E-Commerce Executive during a 6-month contract.
- Organized product information and collaborated with vendors to improve catalog accuracy.
Education
Graduate - B COM (hons)
BINOD BIHARI MAHTO KOYLANCHAL UNIVERSITY
Dhanbad01-2020
Intermediate -
St. Thomas High School
Topchanchi, Dhanbad04-2017
Matriculation -
St. Thomas High School
Topchanchi, Dhanbad01-2015
Skills
- Financial analysis
- Data mapping
- Requirements gathering
- MS Excel and accounting
- Payment processing
- Process improvement
- Vendor relations
- Problem solving
- Time management
- Multitasking Abilities
- Organizational skills
- Communication proficiency
- Customer service expertise
- Communication skills
Personal Information
Date of Birth: 04/22/99
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Projects
Organised college events like farewell, fresher's, Teacher's day., Interpersonal skills, Ability to work with people at all levels, Proficient in verbal communication and presentation, Quick learner, High adapting ability, Proactive, Multitasking, Problem solving
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Bengali, Full Professional Proficiency
Accomplishments
- Awarded "Best Employee" for consistently maintaining an exceptionally low Average Handling Time (AHT) in the chat process while sustaining high customer satisfaction (CSAT) scores.
Timeline
Analyst
Wipro Services Pvt Ltd
06.2025 - Current
Process Associate
Concentrix Daksh India Services Pvt Ltd.
11.2023 - 03.2025
Senior E-Commerce Executive
Iksula Pvt Ltd. (Fusion)
02.2022 - 05.2023
Customer Care Executive
Xplore Tech India Pvt Ltd.
11.2021 - 02.2022
E-Commerce Executive
Netscribes India Pvt Ltd.
05.2021 - 10.2021
Graduate - B COM (hons)
BINOD BIHARI MAHTO KOYLANCHAL UNIVERSITY
Intermediate -
St. Thomas High School
Matriculation -
St. Thomas High School