Joydeep Chatterjee
Wellness hospitality
Serampore
Summary
Experience in the field of wellness industry, offering skills in spa operations, planning, quality operations, good sales person, currently working as a spa supervisor at Taj Exotica Resort & Spa Andaman's (last 7 years in wellness circle) & leading to a manager by the ability to direct and build operations by the knowledge of spa retailing operations. Exceptional oral communication skills to negotiate and persuade guests & staff achieve results beneficial to the operation of the hotel. Remarkably professional with ability to work with a multi-cultural staff in a multi task environment & cool during pressure handling situation. I am proud to be a hospitality person & learning over & over again to be a better version of myself.
Overview
7
7
years of professional experience
1
1
Language
Work History
Water safety & Spa supervisor
Indian Hotels Company limited (IHCL)
10.2018 - Current
- To be a part of an organization where I can utilize my knowledge, ability and skill for the growth of the organization that offers professional growth.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Maximized profitability with prudent budget management, monitoring expenses closely while identifying cost-saving opportunities where possible.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
Water safety & lifeguarding
Indian Hotels Company limited (IHCL)
10.2018 - Current
- Lifeguarding (first aid, CPR, AED, fire fighter, swimming trainer & USFI certified trainers level 3) & Spa operations Handling
- To be a part of an organization where I can utilize my knowledge, ability and skill for the growth of the organization that offers professional growth.
- Administration
- Office Assistance/Reception handling/Executive
- Life Guard(beach/pool), water safety, first aid & CPR, fire firefighting & swimming instructor, security work
Education
Bachelor of Science - Geography Honours
Calcutta University (C.U)
Kolkata, West Bengal09.2012
Skills
Team leader/Administration/Handling Dept/Operations/Lifeguarding/Swimming coach/Safety & security/Team building & strong focus on revenue growth through company's goal
Health and safety
Staff management
Employee motivation
Scheduling coordination
Timeline
Water safety & Spa supervisor
Indian Hotels Company limited (IHCL)
10.2018 - Current
Water safety & lifeguarding
Indian Hotels Company limited (IHCL)
10.2018 - Current
Bachelor of Science - Geography Honours
Calcutta University (C.U)
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