JOYDEEP CHATTERJEE
J. P. MORGAN CHASE & CO.
Vainavi nest Devarachikkanahalli Bengaluru,KA
Summary
Team Leader- AI for Operations translating business requirements into AI and automation specifications, 3–5 current-state process maps per quarter, and prioritized optimization actions. Partners with WLS PO, Credit SMEs, Ops, and Product during 9+ stakeholder sessions per month to resolve 10–20 workflow and extraction issues per month, document root causes, and align solutions to business goals. Uses performance metrics and senior-management reporting to sharpen decisions on automation effectiveness.
Overview
4
4
Languages
4
4
Certifications
9
9
years of professional experience
Work History
Team Leader- AI for Operations
J.P. Morgan Chase & Co
01.2019 - Current
- Leveraged data and metrics to assess automation effectiveness, tracked extraction performance, and recommend optimization.
- Brainstormed and translated business requirements into technical specifications for AI/automation solutions.
- Identified and documented current-state process maps, manual pain points, and automation opportunities
- Tracked and logged workflow/extraction issues with detailed explanations and expected behavior.
- Skilled in translating complex problems into structured, actionable plans while collaborating with stakeholders and clients to meet strategic goals.
- Monitored patterns/issues in extraction behavior and workflow challenges; performed root-cause analysis and coordinated resolution.
- Conducted walkthroughs and workshops with stakeholders (WLS PO, Credit SMEs, Ops, Product) to gather requirements, reviewed workflows, and ensured alignment.
- Generated and presented reports and process insights to senior management to support strategic decision-making
Personal Banker
HDFC Bank
01.2018 - 01.2019
- Being the first point of contact in the branch and handling queries
- Responsible for preparing and filing of reconciliation report
- Handling deliverables and customer acquisition through service and sales
- Locker allocation and reconciliations and ensuring proper rectification of any errors that might have occurred
- Sharing investment opportunities with clients, in Mutual funds, FDs etc
- Handling of all instant kits and ensuring proper tallying
- KYC and re-KYC of clients and CPVs for various cases.
Education
Master of Business Administration - Business Administration And Management
PRESIDENCY COLLEGE
Bengaluru, India09-2018
Bachelor of Business Administration - Business Administration And Management
NDIM
New Delhi, India12-2015
Skills
- Project management
- Process optimization
- Continuous improvement
- Process automation
- Root cause analysis
- Capacity planning
- Team management
- Stakeholder management
- Business requirements analysis
- KPI reporting
- Project scheduling
- Executive presentation
- Agile project management
- Service level management
- Performance management
Certification
Advanced prompt engineering- Vanderbilt University
ACCOMPLISHMENTS
Led an automation project for MMBSI spreading process., WOW award Q3 2024 and Q1 2025, ACE Award Q2 2023, Top performer Q4- 2024, CiBi Charismatic award Q1 2021, Risk Champ award - for identifying potential risks
Timeline
Team Leader- AI for Operations
J.P. Morgan Chase & Co
01.2019 - Current
Personal Banker
HDFC Bank
01.2018 - 01.2019
Master of Business Administration - Business Administration And Management
PRESIDENCY COLLEGE
Bachelor of Business Administration - Business Administration And Management
NDIM