Joydeep Das
Howrah
Summary
Strategic Advisor with extensive experience in providing solutions that drive organizational success. Expertise in business process optimization and performance improvement, with a proven ability to analyze financial data, and resolve discrepancies. Recognized for strong problem-solving, decision-making, and communication skills, effectively collaborating with clients and internal teams to mitigate financial risks. Committed to delivering actionable insights that enhance operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Transaction Risk Investigator
Genpact India Pvt Ltd
Kolkata
07.2024 - 11.2024
- Conducted investigations into suspicious transactions to identify and mitigate risk
- Analyzed customer data, transaction information, and other relevant documents for potential fraud
- Collaborated with internal teams such as legal, compliance, and operations to ensure accurate investigation results
- Identified trends in suspicious transactions using data analysis techniques
Business Service Support Advisor
Randstad India Pvt Ltd
Kolkata
09.2023 - 07.2024
- The project mainly deals with the SIM migration in the UK, which helps people seamlessly transfer the SIM from the old BTOP network to the new EE 5G network
- Mainly, the responsibilities of an individual include:
- Enhanced Customer Verification process
- Effectively maintained reports and data sheets using Excel
- Ensured clear and efficient customer interactions
- Achieved successful resolutions
- Streamlined processes by utilizing ServiceNow, CRM and ticketing tools resulting in faster resolution time for customer issues
Education
Bachelor Of Technology - Electronics And Communication Engineering
Techno International Newtown
Kolkata, India07.2023
Diploma - Electronics And Telecommunication Engineering
Gurunanak Institute Of Technology
Kolkata, India10.2020
ICSE - 10th Standard
Jogamaya Memorial Institute
Hooghly, India05.2017
Skills
- Knowledge of Incident Management
- Knowledge of AML/KYC, transaction monitoring, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions Screening, Customer Risk Rating
- Basic Understanding of C Programming
- Fundamentals of Network Security Knowledge, Windows, and MAC Troubleshooting
- Proficient in IT Service Management Tools, ie ServiceNow and Jira
- Skilled in Word, PowerPoint, Excel, and Outlook
Certification
- Introduction to Cybersecurity, Simplilearn
- Completion certificate on Agile Methodology, Forage
- ISO/IEC 27035 Information Security Incident Management, Udemy
Projects And Achievements
- Patient Enrollment Form : This report implements two functional scenarios in Salesforce and Lightning Web Components for the medical industry. The main aim is to enhance the efficiency of patient interactions with hospitals by providing online booking and registration capabilities. Technology used : HTML, CSS, JavaScript
- Automatic Elevator By Overload Alert : The main aim of the project is to protect the elevator from damage. This is to detect the maximum capacity of the elevator by using programs and buzzers. Technology used : Micro controller, C programming
Activities
- Playing Football
- Listening Music
Timeline
Transaction Risk Investigator
Genpact India Pvt Ltd
07.2024 - 11.2024
Business Service Support Advisor
Randstad India Pvt Ltd
09.2023 - 07.2024
Bachelor Of Technology - Electronics And Communication Engineering
Techno International Newtown
Diploma - Electronics And Telecommunication Engineering
Gurunanak Institute Of Technology
ICSE - 10th Standard
Jogamaya Memorial Institute
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