Years and 3 months
JOYITA BHATTACHARJEE
Senior Associate
Baruipur
Summary
Effective Senior Process Associate with comprehensive experience in optimising business processes and driving operational efficiency.Demonstrates strong analytical skills to identify areas for improvement and implement strategic solutions.Skilled in fostering teamwork and collaboration to achieve organisational goals.Brings valuable insights and practical knowledge to streamline workflows and enhance productivity.
Overview
2
2
4
4
Certifications
3
3
Languages
3
3
years of post-secondary education
Work History
Senior Process Associate
Wipro
06.2022 - 09.2024
- Process Optimization: Spearheaded initiatives to analyze existing processes, identify inefficiencies, and implement improvements, resulting in a 25% increase in overall efficiency
- Data Analysis: Utilized analytical tools to assess performance metrics and key performance indicators (KPIs)
- Generated insightful reports to guide decision-making and enhance process effectiveness
- Cross-Functional Collaboration: Collaborated with various teams, including [mention specific departments], to streamline communication channels and foster a collaborative work environment
- Quality Assurance: Implemented robust quality control measures, leading to a 15% reduction in errors and discrepancies
- Conducted regular audits to maintain a high standard of accuracy
- Technology Integration: Proficient in leveraging technological solutions to automate repetitive tasks and improve overall process efficiency
- Successfully integrated [mention specific tools/software] to enhance workflow
- Training and Development: Played a key role in training new team members on established processes and best practices, ensuring a smooth onboarding experience
Process Associate
Fortis Pvt Ltd
01.2022 - 05.2022
- Process Improvement
- Data Analysis
- Workflow Optimization
- Cross-Functional Collaboration
- Quality Assurance
- Technology Integration
- Training and Development
- Developed and implemented a quality assurance process that identified and corrected errors before they affected customers
CSIR Lab Assistant
ESI Hospitals
05.2018 - 10.2018
- Prepared and sterilized glassware, reagents, and other lab materials for use in experiments
- Monitored lab safety regulations and ensured compliance with safety protocols
- Established an inventory system that tracked the use and availability of lab supplies, ensuring necessary materials were always available
- Developed a system to track lab experiments, ensuring that results were accurate and reproducible
Skills
Microsoft Office Word
Customer Service
Communication Skills
Time Management
Microsoft Excel
Microsoft PowerPoint
Technical Support
Information Technology
Multitasking
Problem Solving
Adaptability and flexibility
Teamwork and collaboration
Active Listening
Attention to Detail
Data Accuracy
SQL Data Handling
Power BI
Data Analysis and Visualizations
Process analysis
Quality assurance
Operational support
Profile - Careerobjective
To work in a challenging and dynamic working environment and to add value to the organization, which I represent and serve, and also to myself, while concurrently upgrading attitude, skills and knowledge. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Certification
Diploma in Information Technology Application
Hobbies
Photography
Painting
Education
Bachelor of Science -
University of Calcutta
Kolkata 07.2015 - 08.2018
Timeline
Microsoft Excel - Excel from Beginner to Advanced 2024 , Udemy
12-2024
Certificate Program in Learning and Development , Udemy
08-2024
Technical Support Fundamentals , Coursera
10-2022
Senior Process Associate
Wipro
06.2022 - 09.2024
Process Associate
Fortis Pvt Ltd
01.2022 - 05.2022
Diploma in Information Technology Application
04-2021
CSIR Lab Assistant
ESI Hospitals
05.2018 - 10.2018
Bachelor of Science -
University of Calcutta
07.2015 - 08.2018