Joy Maken
New Delhi
Summary
Aspire to work in a challenging and growth-oriented environment where I can effectively utilize and enhance my knowledge and skills. Seeking a suitable position that encourages continuous learning, creativity, and professional development. A positive, energetic, and focused team player with strong communication skills, able to work well with colleagues and senior members while contributing meaningfully to organizational success.
Overview
5
5
years of professional experience
4035
4035
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant Manager
SpiceJet Ltd
Gurugram
01.2026 - Current
- Supported planning, coordination, and execution of inflight training programs in line with regulatory and organizational standards
- Assisted in development, scheduling and tracking of training plans for cabin crew.
- Coordinated with instructors, operations and compliance teams to ensure timely delivery of training activities.
- Maintained training records, reports and documentation to support audits and regulatory requirements.
- Monitored training effectiveness and assisted in continuous improvement initiatives.
- Provided administrative and operational support to senior management in inflight training and planning functions.
Senior Administrative Associate
SpiceJet Ltd
Gurugram
04.2023 - 12.2025
- Managed initial onboarding and coordination of crew members, ensuring readiness for operational deployment.
- Handled logistics related to crew travel, documentation and scheduling.
- Coordinated with operations, HR and inflight teams to ensure smooth crew movement and availability.
- Maintained accurate crew records, rosters and compliance documentation.
- Resolved crew-related logistical issues to support uninterrupted operations.
Senior Reservation Associate
SpiceJet Ltd
Gurugram
12.2021 - 04.2023
- Handled complex bookings, escalations, reissues, refunds, and irregular operations cases.
- Provided real-time support, coaching, and quality guidance to reservation agents.
- Identified process gaps, supported audits, and drove improvements to accuracy and efficiency.
- Coordinated with revenue, operations, and customer service teams to resolve issues and protect revenue.
Reservation Associate
SpiceJet Ltd
Gurugram
02.2021 - 12.2021
- Managed customer inquiries regarding flight reservations,modifications and cancellations using Amadeus.
- Assisted passengers with schedule changes, seat selection, SSRs, and special services.
- Handled irregular operations (delays, cancellations, missed connections) efficiently.
Education
Bachelor of Arts - Arts
Himalayan Garhwal University
Uttarakhand , India 08.2018 - 07.2021
Laxman Public School
New Delhi, IndiaLaxman Public School
New Delhi, IndiaSkills
- Proficient in Navitaire, Skyport, ARMS, and Salesforce
- Flexible, dependable team player with a positive and calm demeanor
- Highly motivated self-starter with a strong willingness to learn
- Strong belief in teamwork, integrity and disciplined work ethic
- Excellent time-management skills with the ability to prioritize tasks and meet deadlines
- Effective communicator with strong listening, analytical and collaborative skills
- Quick learner with strong problem-solving abilities
- Proficient in MS Office, including Excel
- Demonstrated leadership and team-coordination skills
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Certification
- RNR Award Winner – February 2022, April 2022, August 2022, February 2023
- SpiceStar Award Winner – Q3 2022 (Jul–Sep), Q1 2025 (Jan–Mar)
Affiliations
- Awarded Certificate of Merit for participation in Football Zonal Tournament – 3rd place (2014–2015)
- Awarded Certificate of Merit for participation in UN Football Tournament (2015)
- Secured 70% in Social Science/Geography Talent Search Examination, Laxman Public School
Timeline
Administrative Assistant Manager
SpiceJet Ltd
01.2026 - Current
Senior Administrative Associate
SpiceJet Ltd
04.2023 - 12.2025
Senior Reservation Associate
SpiceJet Ltd
12.2021 - 04.2023
Reservation Associate
SpiceJet Ltd
02.2021 - 12.2021
Bachelor of Arts - Arts
Himalayan Garhwal University
08.2018 - 07.2021
Laxman Public School
Laxman Public School