Pankaj Sharma
Delhi
Summary
Dynamic professional with extensive experience in the airline industry, notably at IndiGo Airlines. Expert in fare negotiation and relationship management, leveraging skills in Salesforce and effective communication to enhance VIP travel experiences. Proven track record in resolving complex booking issues, ensuring customer satisfaction, and driving revenue growth through strategic partnerships.
Overview
9
9
years of professional experience
Work History
Senior Associate
Air India Airlines
Delhi
05.2023 - Current
- Communicate with sales team and Revenue management team for fare negotiation and ensures prompt response to all the group queries.
Senior Executive
IndiGo Airlines
Delhi
10.2021 - 05.2023
- Ensure VIP travel request are addressed within time frame.
- Proactively follow with Airports to ensure hassle free travel experience to VIP passenger.
- Build and maintain relationships with offices of designated VIP passengers.
- Support DGCA officials for their travel under AIC or voucher exchange.
- Close task assigned by satisfying internal as well as external stakeholders with Courteous manner to provide hassle free experience.
Executive
IndiGo Airlines
Delhi
04.2018 - 09.2019
- Received booking queries from travel agent/ FIT (Free Independent Traveler) and assist them in group booking creation, fare negotiations, rescheduling, schedule change etc.
- Communicate with sales team and Revenue management team for fare negotiation and ensures prompt response to all the group queries.
- Ensure the travel agent/ FIT (Free Independent Traveler) follows the group desk guidelines such as TA/FIT make the payment and all the passenger names should be entered within the time limit.
- Prepare reports and manage all the group queries/ bookings to track the pending payment cases.
- Calculate revenue earned from group booking on daily basis by fetch out multiple reports from Navitaire.
- Co-ordination with travel agency like makemytrip and yatra etc for any issue raised regarding group booking.
- Build relation between IndiGo and travel agencies.
Process Associate
IGT
Delhi
09.2016 - 03.2018
- Inform Indigo passengers about change in flight schedule, cancellations of flight and misconnections.
- Ensuring service recovery by providing alternate options to passengers if they escalate about the changes.
- Handling Lost & Found Q in which I answer the queries of Passengers relating to lost & mishandling baggage.
Education
Bachelor of Commerce -
Sunrise University
05.2017
12 Standard -
CBSE
03.2014
10th Standard -
CBSE
04.2012
Skills
- Microsoft Office
- Skyspeed
- Communication/ Alliances
- Navitaire Skyport
- ARD (Altea Reservation Desktop) GDS
- G3 (Global Group Gateway)
- Infinity Tool
- Salesforce
Hobbies and Interests
- Listening Music
- Playing Cricket
- Watching Movies
- Interacting with new people
Extracurricular Activities
Commercial Cricket Team, Air India
Accomplishments
- Best Debutant award in IndiGo (2019)
Timeline
Senior Associate
Air India Airlines
05.2023 - Current
Senior Executive
IndiGo Airlines
10.2021 - 05.2023
Executive
IndiGo Airlines
04.2018 - 09.2019
Process Associate
IGT
09.2016 - 03.2018
Bachelor of Commerce -
Sunrise University
12 Standard -
CBSE
10th Standard -
CBSE
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